210000WE Requisition #

Account Director, Commercial 


Job Description


The Account Director develops and implements a comprehensive strategy that maximizes needs to drive revenue for the entire Genesys suite of products.


It is an extremely critical role in helping us realize our goal of providing our customers with an unequaled customer experience. The Account Director has the unique challenge of understanding our customers’ needs and strategic objectives to uncover how Genesys can best serve them in achieving their objectives. At the same time, must act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering the best CX in such a way that our customers come to trust and rely on Genesys even more.




  • Meeting and/or exceeding goals including, but not limited to, revenue, customer growth, and sales expenses.
  • Managing forecasts, pipelines, and predictability for revenue achievement.
  • Managing the entire sales lifecycle of transactions to ensure visibility into and predictability of the lead-to-close process.
  • Ensuring and enabling the highest levels of professionalism.
  • Acting as a Genesys representative to maintain positive relationships with all employees, customers, partners, and shareholders.
  • Providing timely and positive resolution of escalated sales-related issues.
  • Communicating with key customers, business partners and executives on significant issues and accomplishments.
  • Manages and develops a team of sales representatives including recruiting, hiring, and training new reps on the Genesys sales process.
  • Sells and promotes the sales of Genesys products to customers including negotiating price, other concessions and terms and conditions of the sale.
  • Participates in strategic and tactical planning for the division.
  • Building a relationship with key players in their customer accounts.
  • Penetrating the customer account at all levels and all subsidiaries.
  • Becoming a trusted advisor on Genesys products/solutions to meet the needs of their customer accounts.
  • Develops and execute a territory plan to maximize revenue. Generates and achieves monthly territory forecasts, and accurately predicts revenue on a monthly basis.




  • +10 years sales management experience within technology industry.
  • Ability to hire and train new sales representatives.
  • People Management and leadership Skills
  • Fluent English.
  • Be a "High Energy", results-oriented achiever and a team player willing to work in a demanding and dynamic environment.
  • Demonstrated track record in software sales.
  • Excellent verbal and written communications skills: produce materials, deliver presentations, and perform general education.
  • Ability to represent the company at senior executive levels.
  • Able to develop proposals and manage the sales cycle with minimum supervision while providing regular updated on progress and challenges.
  • Bachelor’s degree and Post/Master/MBA in related areas.


About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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