Account Director, Enterprise - Malaysia

📁
Sales
📅
210002Q3 Requisition #

Account Director, Enterprise – Malaysia

Due to exceptional growth, we are seeking an Account Director to join our team.

This role will be the catalyst behind Genesys’ success as an organisation. We are seeking someone able to lead through a passion for great CX, Cloud and SaaS innovation and commitment to results.

As a consultative sales professional, the Account Director, Enterprise will maintain and expand relationships with strategically important and large enterprises. You will be assigned to a portfolio named customers and be responsible for driving revenue growth and bringing in net new business from prospects and current customers.

The Account Director, Enterprise owns all opportunities and customers and you are responsible for the coordination of resources and managing the sales campaign across the entire opportunity pipeline in Malaysia.

Strategic Value of Role Generate revenue for Genesys through new logo acquisition and current customer expansion:

  • Exceed projected revenue goals in the assigned named accounts
  • Land new logo customers for Genesys offerings by fulfilling client needs
  • Expand the Genesys footprint within current customer accounts through cross-selling and up-sell opportunities
  • Handle all prospect and customer objections and justify their investments in Genesys solution(s)

What You’ll Do: In this role, the primary responsibilities will include (but are not limited to):

  • Manage large enterprise account
  • Collaborate with peers and management around ways to continually improve the sales organization
  • Lead account planning process that develops account strategy, financial targets and critical KPIs
  • Provide guidance on customer and prospect corporate strategic initiatives
  • Identify customer needs and effectively understand and respond to customer objections
  • Connect client’s business objectives with Genesys offerings and solutions
  • Provide expertise around particular areas of interest to discuss industry best practices and development of high-level strategies
  • Retain current customer base and expand footprint through cross/up-sell opportunities
  • Build and expand relationships with Economic Buyer in prospect and customer accounts
  • Establish yourself as a ‘Trusted Advisor’ to the prospect or customer
  • Bring net new and innovative ideas to both the internal team and the customer
  • Generate short term results whilst maintaining a long-term perspective to maximize overall revenue generation
  • Accurate quarterly forecasting and revenue delivery

What do you need to have?

  • 10+ years previous business-to-business experience in one or more of the following areas with a documented track record of success:
    • Sr. Account Executive
    • Complex and Consultative Sales Environment
  • The candidate must have extensive experience selling into the Malaysian and Indonesian markets.
  • Cloud or SaaS-based enterprise software or CX/contact centre industry experience(s) a plus
  • Excellent objection handling and negotiating abilities
  • Strong collaboration skills and ability to work alongside multiple team members
  • Strong time-management and organization skills
  • Ability to multi-task and manage multiple streams of work simultaneously
  • Excellent written and verbal communication skills
  • Ability to effectively communicate with internal stakeholders
  • Highly resourceful when need to overcome barriers and objections
  • Proven record of meeting/exceeding established goals
  • Ability to communicate with all levels within customer/prospect’s organization
  • Ability to communicate and present to Genesys management as required.

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.

About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. #LI-JM1

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Malaysia

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Previous Job Searches

Activity Feed

65259
Job shares through Genesys
Someone applied to the Sr. Revenue Analyst position. 8 minutes ago
Someone applied to the Account Executive, Velocity Sales position. 8 minutes ago
Someone applied to the PS Senior Financial Analyst position. 8 minutes ago
Someone applied to the Purchasing Specialist position. 8 minutes ago
Someone applied to the Innovation Specialist - Program Management position. 8 minutes ago