Account Executive, Commercial - Seoul, South Korea

200000SW Requisition #

Account Executive, Commercial - Seoul, South Korea

Do you have a passion to create amazing customer experiences?

Are you a consultative sale professional responsible for driving revenue growth and bringing in net new business from prospects and current customers?

As a Commercial Sales Executive, you will bring innovative solutions to some of the largest companies where you will create and nurture the strategic relationships.

We look for individuals who have a proven track record of overachieving and who likes to WIN!


Why work for Genesys?

  • You have the opportunity drive the business through accurate forecasting and territory account management.
  • You have the opportunity to create dynamic sales presentations working with industry best technical experts.
  • You will have a unique opportunity to understand our customers strategies and help them drive their business using our unique solutions.
  • You will own your territory which includes developing networks, hunting, and fostering relationships
  • You will have an uncapped commission plan with accelerators
  • Showcase your proven abilities to create relationships with executives, stakeholders, and key influencers
  • Working for a Magic Quadrant leader with a focus on AI innovations
  • You will work with key Channel Partners to identify and execute on joint opportunities


You’ve been there and done this…

  • Collaborate with peers and management around ways to continually improve the sales organization
  • Lead account planning process that develops account strategy, financial targets and critical KPIs
  • Provide guidance on customer and prospect corporate strategic initiatives
  • Identify customer needs and effectively understand and respond to customer objections
  • Connect client’s business objectives with Genesys offerings and solutions
  • Provide expertise around particular areas of interest to discuss industry best practices and development of high-level strategies
  • Retain current customer base and expand footprint through cross/up sell opportunities
  • Build and expand relationships with Economic Buyer in prospect and customer accounts
  • Establish yourself as a ‘Trusted Advisor’ to the prospect or customer
  • Bring net new and innovative ideas to the both internal team and the customer
  • Be proactive in all aspects of opportunity development, such as SaaS, cloud contact centre opportunities etc.
  • Generate short term results whilst maintaining a long-term perspective to maximize overall revenue generation
  • Accurate quarterly forecasting and revenue delivery


What do you need to have......?

  • 7+ years previous business-to-business experience in one or more of the following areas with a documented track record of success:
    • Account Executive
    • Complex and Consultative Sales Environment
  • Candidate must have extensive experience selling into the South Korea market.
  • Experience selling into the South Korea market an added advantage
  • Cloud or SaaS based enterprise software or CX/contact centre industry experience(s) a plus
  • Excellent objection handling and negotiating abilities
  • Strong collaboration skills and ability to work alongside multiple team members
  • Strong time-management and organization skills
  • Ability to multi-task and manage multiple streams of work simultaneously
  • Excellent written and verbal communication skills
  • Ability to effectively communicate with internal stakeholders • Highly resourceful when need to overcome barriers and objections
  • Proven record of meeting/exceeding established goals • Ability to communicate with all levels within customer/prospect’s organization
  • Ability to communicate and present to Genesys management as required
  • Team building, the ability to listen, to be respectful of others and to influence are critical personality attributes. • Contact Centre sales experience (or understand and SaaS based software sales preferred)
  • Team building, the ability to listen, to be respectful of others and to influence are critical personality attributes.
  • Must have strong understanding or be able to learn quickly the business and technical aspects associated with Customer Care.
  • BS or BA degree or equivalent work-related work experience
  • Language - Native Korean & business level English is mandatory


About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. LI-JM1

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in South Korea

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