2000013Y Requisition #


We have an exciting opportunity to join our salesforce as a Mid Market Account Executive, new business hunter, selling our PureCloud contact center solutions, based on Frimley.

 You will be critical to the growth of Genesys in the UK being responsible for new business within a defined territory, focusing on businesses with up to 150 agents.

We are passionate about Customer Experience and our solutions pivot around improving a customer journey and we expect our staff to share this passion and it should be evident at every opportunity in a sales engagement.


Key Responsibilities:

  • Effectively sell a broad portfolio of products across a wide range of industries
  • Identify customer needs and effectively understand and respond to customer objections
  • Negotiate and close new business opportunities
  • Be proactive in all aspects of opportunity development
  • Connect client’s business objectives with Genesys offerings and solutions
  • Collaborate with peers and management around ways to continually improve the sales organization
  • Assist the customer in maximizing the return of their investment with Genesys


Minimum Requirements:

Extensive experience in a new business/hunter role selling b2b, complex cloud-based solutions. Ideally, you will have sold either enterprise software or contact center solutions.

  • Proven record of meeting/exceeding established goals
  • Excellent objection handling and negotiating abilities
  • Ability to effectively communicate with internal and external stakeholders at varying levels of seniority
  • Ability to effectively collaborate and work alongside multiple team members across different departments
  • Excellent written and verbal communication skills

The Account Executive team is responsible for all customers and opportunities across the Genesys Mid-Market business. They fulfill a vital role of leveraging leads provided by Marketing and developing new opportunities of their own, handling all different kinds of sales scenarios, and ultimately closing opportunities provided to them.

The Account Executive’s main goal is to turn as many opportunities into closed deals as possible. Once an opportunity has been closed, the Account Executive’s job is to help manage the initial phases of post-sales support and ensure implementation is set up accordingly. This is achieved through the support of additional resources - such as Technical Pre-Sales Support and Business Consultants – whose goal is to help you close the deal.  

About Genesys 

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.  

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-DK1



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