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Sales
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2100003N Requisition #

Do you want to be part of a global company that is a recognized leader in the customer experience space? Are you someone that can demonstrate your achievements and successes?

 

If you said yes, this role is for you!

 

What this role is:

The Account Executive drives revenue growth in assigned accounts/territories through acquiring, retaining, and growing customers while creating and fostering relationships with all levels of stakeholders in new and existing customers.

 

In this role, you will understand customer needs, challenges, and expected business outcomes and provide them with Genesys solutions. You will work with internal teams along the Sales Process to ensure the customer is provided with the best solutions to meet their needs.

 

Why work for Genesys?

  • Working for a Magic Quadrant leader with a focus on AI innovations

  • Showcase your proven abilities to create relationships with executives, stakeholders, and key influencers

  • You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.

 

Some details about what you’ll do:

In this role, the primary responsibilities will primarily include:

  • Create and drive revenue within a specified region or list of named accounts by developing strategic territory business plans

  • Build a strong pipeline by using prospecting tools and techniques in both existing customers and net new logos

  • Generates opportunities through brand awareness campaigns, networking, associations, etc., leveraging marketing programs and online presence

  • Understand key business challenges and required outcomes for customers and effectively articulate the value proposition of the Genesys solution with effective storytelling techniques

  • Meet and exceed all quarterly and annual sales quotas

  • Own the sales cycle through all the phases – from contacting the customer through the retain and grow phases, alongside the other functions involved (SDR, SC, GA, PS)

  • Maintain account and opportunity forecasting within our internal system

  • Ensure 100% customer satisfaction and retention

  • Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors

  • Systematically leverage the sales process, tools, and resources to facilitate the customer’s journey through the buying process

  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives

  • Assist and support Sales partners in the sales effort by participating in sales calls and closing efforts.

  • Ensures they are constantly up to date on the Genesys offerings and can demo the base functionality

 

What you can bring to Genesys

  • 5 – 8 years of sales experience in Cloud or SaaS-based software sales in a customer-centric organization

  • BS or BA degree or equivalent work-related work experience

  • Strong ability to build relationships 

  • Ability to thrive in a dynamic environment 

  • Excellent interpersonal, presentation skills – both written and verbal  

  • Positive attitude and high willingness to learn and share knowledge with coworkers

  • Proven experience communicating, negotiating, and closing with executives and stakeholders

  • Proven experience understanding customer needs and being able to articulate solutions

  • Proven ability to increase your pipeline within current customers as well as net new logos

  • Confirmed ability to lead a complex sales cycle, with a track record of successful revenue attainment

  • Ability to travel up to 50%

  • Be able to work independently & as part of a team in a fast pace, rapid change environment

  • Superior professional presence and business acumen

  • Experience selling at the "C" level

  • Strong account planning and management skills, including mature negotiation skills

 

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

 

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.#LI_FS1

 

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