Research and Development
220000JI Requisition #

AI/Machine Learning Scientist

Are you someone who likes to solve interesting and challenging problems, innovate, and work on the cutting edge of web technology? Or have a passion for turning challenges and opportunities into long-term advantages? Does your curiosity and desire to learn motivate you? If so, this job might be for you.


What this role is:

As an AI/Machine Learning Scientist on the Workforce Engagement Management (WEM) Operation Research Team, you will embark on a journey to build a new ML platform and bring life to data science use cases. You will work in a fast-paced startup environment where continuous change, innovation, and experimentation are a given.


WEM innovates in domains like forecasting, scheduling, workforce resource and engagement management, performance analytics, machine learning, data science, and reporting. We are currently looking for AI/ML Engineer who have excellent design and hands on experience in programming and data skills.


What you’ll bring to the table:

To be successful, you should have a passion for discovering solutions hidden in contact center and customer service related large data sets and working with stakeholders to improve strategic and operational business outcomes. The ideal candidate is adept at using large data sets to find opportunities for product and process optimization and using models to test the effectiveness of different courses of action. A successful candidate will help deploys statistical methods and machine learning to derive actionable insights, data visualizations, and models from disparate data sources, and be able to communicate those learnings to management.


Some details about what you’ll do:

  • Design and build AI/ML platform to automate predictive and prescriptive models training and validation and run data science use cases at scale

  • Work closely with Software and Data Engineer to deploy data science prototypes in production

  • Monitor and validate the algorithms and ensuring that they generate accurate results.

  • Develop A/B testing framework and test model quality

  • Documenting machine learning processes

  • Keeping abreast of developments in machine learning and AI fields

  • Responsible to ensure that AI/ ML solutions meets Genesys AI ethics, modelling guidelines and standards

  • Understand and comply with PCI, HIPAA, and GDPR

  • Adhere to Genesys Code of Business Conduct and Ethics


Minimum Requirements:

  • Advanced degree in computer science, data science, mathematics, statistics, or a related field

  • Extensive data modeling and data architecture skills

  • Excellent programming skills in Java, Python, or C++

  • Knowledge of distributed data/computing tools (Map/Reduce, Hadoop, Spark)

  • Extensive knowledge of ML frameworks, libraries, data structures, data modeling, and software architecture

  • In-depth knowledge of mathematics, statistics, and algorithms.

  • Ability to develop, monitor, debug and maintain a CI/CD pipeline that feeds into a production deployment.

  • Good command and experience in building and maintaining Data Science and Business Intelligence applications.

  • Excellent analytical and problem-solving abilities.





  • Medical, Dental, and Vision Insurance

  • Telehealth coverage

  • Flexible work schedules and work from home opportunities

  • Development and career growth opportunities

  • Open Time Off

  • 401(k) matching program

  • Adoption Assistance 

  • Infertility treatments


See more Genesys benefits information at https://mygenesysbenefits.com/


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

Reasonable Accommodations: 

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.  


This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.  

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Previous Job Searches

Activity Feed

Job shares through Genesys
Someone applied to the Associate Software Engineer position. 16 minutes ago
Someone applied to the Sr. Technical Support Engineer position. 16 minutes ago
Someone applied to the Staff DevOps Engineer position. 32 minutes ago
Someone applied to the Associate Software Engineer position. 32 minutes ago
Someone applied to the VP, Professional Services Operations position. 46 minutes ago

Similar Listings

Canada, Canada, Markham, Markham

📁 Research and Development

Requisition #: 220000J5

Canada, Canada, Markham, Markham

📁 Research and Development

Requisition #: 220000EN

Canada, Canada, Toronto, Virtual Office (Ontario)

📁 Research and Development

Requisition #: 2200016A