Associate Professional Services Consultant - AI

Professional Services
2000008G Requisition #

Great customer experiences start with Genesys.  We believe that artificial intelligence is the cornerstone of creating better customer experiences between businesses and their clients, and we are leading the way.  As we continue to grow, we are looking for Associate Professional Services (PS) Consultants – AI to join our expanding Galway team, which is a centre of excellence within our global Artificial Intelligence group.  


We are seeking well-rounded candidates with strong programming skills.  Working in a highly collaborative, Global Professional Services organization, our teams are customer facing with capabilities to help our customers orchestrate and consume the breadth of our AI portfolio.


Key Responsibilities:

  • Assist in the creation and implementation of consulting services for the features within our AI Platform.
  • Understand the overall architecture of the system.
  • Works in close concert with Project Manager in successfully delivering projects.
  • Delivers technical implementation activities from post-sale to support.
  • Execution of project plan tasks associated with engagements.
  • Provides onsite/remote support for customer escalations as needed.
  • Provide technical training to internal or external resources as needed.
  • Understand the drivers of model performance and articulate business value to customers.
  • Use a variety of methods to understand and estimate improvement in KPIs.         

Minimum Requirements:

  • Degree in Computer Science, Applied Mathematics, Statistics or related disciplines.
  • You are a good programmer and know how to write high-quality code.
  • Preferred 1 year of experience in a data related domain.
  • You want to work and grow in a dynamic, Agile team environment.
  • You have experience in either Python, Java or Javascript.
  • You are curious, self-motivated, embrace collaborative teamwork, ask the right questions, enjoy learning new technologies.

Desirable Skills:

We expect you to have experience in some of the following areas and are willing to learn the rest:

  • Work with customer data and internal teams to build and/or improve predictive models in a variety of customer experience use cases (predictive routing, behaviour analysis, etc.)
  • Hands-on approach to Data Science.
  • Understanding of software algorithms, data structures, and systems.
  • Good knowledge of statistics.
  • Basic data visualization skills and knowledge of SQL. 
  • Machine Learning, Data engineering. 

Work Context:

  • Occasionally travels to customer and business meeting sites, including international locations (on average 35% travel).

About Us: 

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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