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Professional Services
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210000V7 Requisition #

Summary:
As part of the Genesys Engage Cloud Team, the Associate PS Consultant will be responsible for the developing IVR/Routing application in Genesys cloud contact center environment with Genesys Designer & IRD 

Key Responsibilities:

  • In this role, the primary responsibilities will include (but are not limited to):
  • As an individual contributor, develop IVR/Routing applications in Genesys Designer
  • Develop voice/routing application in Genesys IRD tool
  • Integration with REST-style web services, HTTP, HTTP servers
  • Provide timely progress reports on the project deliverables to the appropriate Project Managers/Managers and senior members of technical staff.


Experience / Job Requirements:

  • A degree in computer science, IT, or the equivalent;
  • 1-3 years’ experience working in Genesys contact centre IVR/Routing development environment


Technical / Functional Requirements:

  • Should have 1+ years’ experience in IVR/Routing development in Genesys Designer preferably. Hands on experience with Genesys products and solutions
  • Expert in preparation of technical documentation & familiar with Microsoft Visio
  • Knowledge of Scrum & Experience in Agile delivery
  • Knowledge and experience with cloud based IVR implementation
  • Knowledge of any defect tracking systems preferably with JIRA
  • Experience in any Cloud based development/implementation environments
  • Ability to have flexible work schedule and work in US hours (at least until 1am IST) to accommodate effective communications with stakeholders

Personal / Professional Competencies:

  • Must have demonstrable experience working with external customers and software product implementation in a contact centre environment;
  • Able to manage priorities and competing demands, escalating at appropriate times;
  • Able to work independently and with excellent follow-through on tasks;
  • Excellent written and verbal communications skills;
  • Works cooperatively and proactively in group situations;

 

Covid 19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Us:

Genesys® powers more than 70 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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