Associate Software Engineer

Research and Development
200000CO Requisition #

Genesys is looking for a full-time Associate Software Development Engineer to join the Genesys Predictive Engagement (GPE) team at our AI centre of excellence in Galway.

The GPE team develop a critical part of the Genesys customer journey shaping. In simple terms, this means deciding how and when to engage with a customer to maximise the customer experience & desired outcome.

As a member of the GPE team you will be responsible for the development of Cloud-based services and functionality to deliver on the AI roadmap. Working in an Agile team environment, our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers.  Genesys Software Engineers think through implementation details of scale, security and usability. We write code in Java/Spring and JavaScript (as well as others) and work with many technologies, including Node.js, Spark, Kafka and AWS features such as DynamoDB, EC2, ASG, SNS, SQS. 

This job may be right for you if:

  • Have a Degree in Computer Science, Software Engineering or related disciplines. 
  • You like working with new technologies, are curious and energetic.
  • You are eager to and like learning new things.
  • You want to surf the “Digital Transformation” wave.
  • You have an interest in big data technologies.
  • You enjoy a creative and agile environment that moves fast.

Extra Awesome would be:

  • Experience in Java/Spring web applications.
  • Experience in Angular and or Javascript.
  • Understanding of software algorithms, data structures and systems
  • Experience in any of the following: REST. AWS technologies - including DynamoDB, EC2, SNS. Apache Avro, JSON, Redis. Jenkins, Git.

About Us:


Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit 


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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