Associate Solution Consultant

📁
Sales
📅
210000Z7 Requisition #

Associate Solution Consultant

 

The Solution Consultant Associate position is an excellent opportunity for a recent graduate to start off their career in a pre-sales consulting role. The Solution Consultant Associate will gain an understanding of the dynamic contact center industry, develop their technical knowledge, and hone their consultative abilities, all while working for a global leader in customer experience (CX) solutions. The Solution Consultant Associate career path leads to customer-facing Solutions Consulting roles located within Latin America, working closely with the Sales Account Executive on developing identified business opportunities, and using their understanding of customer needs (functional & technical) to identify the appropriate Genesys software, services, and consulting offerings. The Solutions Consultant Associate role provides an opportunity to learn the CX industry with the prospect of quick growth and career advancement.

 

Key Responsibilities 


Gain a deep working knowledge of the omnichannel contact center industry. 
Participate in off-site and on-site training focused on the Genesys PureCloud solution. 
Provide strategic support to Sales, including demonstrations, architecture designs, and RFPs. 
Align with Sales, Product Management, Product Support to ensure our customers deliver exceptional experiences to their customers. 
Ongoing interest in contact center and focus on technology trends. 

 

Minimum Requirements 


Bachelor’s degree. Focus in Computer Science, Engineering, Computer Technology or Business preferred.  
Demonstrated skills with Microsoft front-office products (e.g. Word, Excel, PowerPoint, Outlook, and Visio) 
Excellent interpersonal, technical, and written communication skills 
Comfortable with learning why and how new software operates 
Ability to thrive in a fast-paced, team environment 
“Out of the box”, critical thinker.

 

Nice to Have 
0-2 years of business experience post university graduation. 
Established skills with both online and on-site demonstrations. 
 
  
About Us: 
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.
Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. 

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