190001BU Requisition #


 Company Overview:


Genesys Telecommunications Laboratories, Ltd – Philippines Branch is a subsidiary of Genesys, the global multi-channel customer experience and contact center solution leader. Genesys’ worldwide headquarters are in the US, in Daly City, close to San Francisco. Genesys is in its fifth year as a stand-alone company after being purchased by Permira Funds and Technology Crossover Ventures (TCV) from Alcatel Lucesnt in February 2012. Genesys is among the top 50 largest software companies in the world, recognised by Analysts as a Customer Experience (“CX”) solution leader with the broadest and deepest integrated platform on the market and with 5000+ employees and 10,000+ customers across 100 countries.


In the Asia Pacific region, Genesys engages in Sales generation activities, Professional Services, Technical Support, Development and Training) through its direct operations and a strong partner network. Genesys has offices in Australia, Japan, Singapore, India, China, South Korea, New Zealand, the Philippines, Hong Kong, Thailand, Malaysia & Indonesia, with a workforce of 900+ permanent staff across the region.


The APAC Finance Team is headquartered in our North Sydney, Australia office, with team members throughout the region.



Position: APAC Billing Analyst


Location: Manila, Philippines


Summary of the Position: 


Key Responsibilities include but are not limited to:


     Management of customer billing function in APAC, including review of invoices generated prior to being sent to customer/partners

     Ensuring that our templates comply with country specific requirements and where necessary, working with the IT team to update these templates

     Handle all customer correspondence in relation to invoicing

     Maintenance of Customer master data in relation to invoice recipient details

     Work collaboratively with AR/Collections team and APAC order to cash manager to provide analysis of invoices issued to customers against credit limits and prepare credit hold reports.

     Understand and continually review business processes for improvement.

     Partner with the business through a service oriented culture and value-add attitude

     Financial compliance and own Month End Closing process for the region to ensure accurate financial results for the region.

     Continuous improvement of business/planning processes through

    Increased and continuous communication

    Utilize templates to increase accuracy of forecasts

    Review strength and weakness of previous cycle

    Prioritize improvements based on planning cycle


     Document all recurring procedures to ensure that this function could be effectively handed over to a replacement or back up (temporarily or permanently)

     Build strong and effective working relationships with external / internal customers and WW within Finance Team to ensure coordinated management of APAC AR

     Identify & initiate process improvements

     Maintain an effective filing system for all physical & soft correspondence & records pertaining to the role

     Other adhoc projects and duties as required




     Previous experience working across geographies an advantage;

     Strong computer literacy, particularly Excel & Word, experience with Netsuite an advantage

     Strong desire to meet / exceed targets and deliver within deadlines

     Excellent communication skills and ability to work effectively with both internal and external customers and strong English language skills (written & spoken)

     Displays initiative in the carrying out of their duties, constantly looking for ways to improve processes to promote efficiency or strengthen control

     Strong organizational and priority skills

     High degree of accuracy and reliability in data processing and financial analysis

     Willingness to take on additional projects or workload from time to time

     Mature & professional approach to work to ensure the person respects the confidentiality of the data they are responsible for and has the confidence of other employees so they are willing to disclose such data

     Ability to work and deliver within tight deadlines and willingness to work longer than standard hours to ensure a task is completed on time when required

     Ability to work effectively with both internal and external customers




Work Environment/Culture: 

     Growth and profit driven culture

     Requires multi-tasking ability

     Continual change

     Competing priorities

     Learning/growth opportunities

     Cyclical work schedules

     Team-focused, very competitive environment

     Interface with multiple levels of management

     Must be comfortable working with a team of high level IT professionals.

     Success and ability is rewarded

     Opportunities also exist for cross-training and career development.



 About Us:


Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via http://www.genesys.com/, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics



Job Location

Manila, Philippines



Position Type










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