Business Intelligence Developer

190000XY Requisition #
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Genesys is the world’s leading provider of customer service and contact software — with more than 4,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service – and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees

Job Title:  Business Intelligence (BI) Developer 

Location:  Chennai

The Business Intelligence (BI) Developer will be an integral member of the Business Intelligence team in Genesys IT group. The BI team is chartered with defining and executing an enterprise business intelligence strategy. This includes BI tool implementation, data optimization, and content access/distribution in a partnership with business and IT stakeholders. The Business Intelligence Developer will help us on our journey to become a more data driven company.




In this role, the primary areas of responsibilities will include (but are not limited to):


  • Develop Tableau reports, dashboards and visualizations
  • Create report mockups from business requirements.
  • Work with technical and business teams to assess requirements and define appropriate technical solutions
  • Provide guidance and insight on BI development techniques.
  • Promote and facilitate the development of self-service capabilities for the business in the access and reporting of business data.
  • Provide global support and train users on BI tools and methodologies.
  • Stay abreast of new and emerging BI and Data technologies
  • Identify and implement industry best practices.
  • Work collaboratively in cross-functional team

Required Qualifications:

  • Bachelor's Degree in Engineering, Computer Science or related technical field required.
  • 5+ years of work related experience required in Business Intelligence (dashboard development & ad-hoc reporting), data analysis and data visualizatio
  • 3+ years of report/dashboard development experience with Tableau (experience with Tableau server a plus
  • Experience in data quality
  • Experience with new cloud technologies & solutions (BI & DW)
  • Experience with Snowflake a plus
  • Technical aggressiveness, demonstrated ability to learn new technologies
  • Excellent analytical thinking, problem solving, organizational and time management skills.
  • Excellent written and verbal communication skills
  • Ability to innovate and to effectively deal with rapid change in a positive manner.
  • Proven customer service and support focus.

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.



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