2200001L Requisition #

The Genesys Business Transformation team is looking for a talented intern to help the team solve the most pressing and challenging business problems of the biggest private software company in the Bay Area. The team is at the center of accelerating Genesys’ ability to deliver against its strategy and financial goals by creating the next generation of Customer Experience platforms. The team is at the forefront of our operational excellence, corporate management processes, and leading transformation initiatives. The scope of the transformation initiatives starts from the strategy formulation and all the way through to pure execution enablement while partnering closely with the company's leaders.


The Business Transformation Intern role will regularly interact with senior management and executive levels on strategy, planning and operational execution with other team members of Business Transformation. The ideal candidate is comfortable deriving meaning and relevance from imperfect information based on raw data that often needs to be cleaned and completed by interviews and operational investigations.


Key Responsibilities:

  • Planning and execution for transformational and operational improvement initiatives in support of the Business Transformation team
  • Analytics support for the facilitation of leadership strategic planning activities, including development and maintenance of corporate dashboards
  • Being curious at the connection points of multiple pieces of data: Identify unmet or underserved needs of the organization, continuously evaluate, minimize complexities, optimize and improve processes.
  • Participate in forums for collaboration to leverage best-of-breed information sharing, perform root cause analysis and cross-functional remediation and improvements.
  • This individual will interface with numerous internal groups (all levels of management) and must quickly form productive and positive working relationships with staff with varying technical and business backgrounds and skill levels across cross-functional organizations.


Minimum Requirements:

  • Quantitative Bachelor student or degree
  • Analytical and structured problem-solving skills
  • Experienced with at least one of the following:  Excel, Tableau, Birst, SFDC, R, Python
  • Basic financial and business acumen
  • Solid communication skills
  • High emotional intelligence
  • Strong attention-to-detail, with the ability to drill down into very tactical considerations to ensure accuracy in deliverables
  • Self-starter and autonomous, ability to multi-task, work independently, prioritize and get things done
  • Prior consulting or banking experience is a plus


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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