Sales Operations
200000YP Requisition #



The Genesys Business Transformation team is seeking a talented individual to help the team solve the most pressing and challenging business problems of the biggest private software company of the Bay Area. The team is at the center of accelerating Genesys’ ability to deliver against its strategy and financial goals by creating the next generation of Customer Experience platform. The team is at the forefront of Genesys operational excellence, corporate management processes, and leading transformation initiatives. The scope of the transformation initiatives starts from the strategy formulation and all the way through to pure execution enablement, while partnering closely with the leaders of the company.    


Our mission is to define and drive strategic and operational improvements across the company such as, revenue generation & protection programs, operational improvement initiatives, and M&A integration.    


The Business Transformation team strives to: 

  • Be the company’s connective tissue, so cross-functional teams work effectively with shared objectives
  • Use data to provide insight and use insight to drive actions
  • Think big to solve big problems and get down to details when needed
  • Be independent advisors and confidential counsellors to build trust
  • Work humbly and embrace ambiguity 
  • Delight customers and co-workers 
  • Get things done

The Business Transformation Manager will regularly interact with senior management and executive levels on strategy, planning and operational execution with other team members of Business Transformation. The ideal candidate is comfortable deriving meaning and relevance from imperfect information based on raw data that often needs to be cleaned and completed by interviews and operational investigations.    


Key Responsibilities 

  • Planning and execution for transformational and operational improvement initiatives in support of the Business Transformation team 
  • Analytics support for the facilitation of leadership strategic planning activities, including development and maintenance of corporate dashboards 
  • Being curious at the connection points of multiple pieces of data: Identify unmet or underserved needs of the organization, continuously evaluate, minimize complexities, optimize and improve processes 
  • Participate in forums for collaboration to leverage best-of-breed information sharing, perform root cause analysis and cross-functional remediation and improvements 
  • This individual will interface with numerous internal groups (all levels of management) and must be able to quickly form productive and positive working relationships with staff with varying technical and business backgrounds and skill levels across cross-functional organizations 

Minimum Requirements:

  • Masters of Business Administration (MBA) student or degree 
  • Quantitative Bachelor degree 
  • Robust analytics and structured problem-solving skills 
  • Ninja with at least 1 of the following:  Excel, Tableau, Birst, SFDC, R, Python 
  • Strong financial and business acumen  
  • Solid communication skills 
  • High emotional intelligence 
  • Strong attention-to-detail, with the ability to drill down into very tactical considerations to ensure accuracy in deliverables 
  • Self-starter and autonomous, ability to multi-task, work independently, prioritize and get things done 

Desirable Skills: 

  • Prior consulting or banking experience a plus  


About Genesys  

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.



Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-TL1 

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