Business Transformation Senior Manager

Sales Operations
190001ES Requisition #



At Genesys in this role you will bring your leadership, business acumen, communications and analytical skills to help developing growth strategy and solving some of the most pressing business opportunities at one of the largest private B2B software companies in the Bay Area. 


As part of the Genesys Business Operations team you will be a key member to the Corporate Strategy Office team developing growth strategy and solving some of the most pressing business opportunities at one of the largest private B2B software companies in the Bay Area.   


The Genesys Business Operation mission is to define and drive strategic and operational improvements across the company such as, revenue generation & protection programs, operational improvement initiatives, and M&A integration.  We strive to:


  • Think big to solve big problems and get down to details when needed
  • Be independent advisor and confidential counsellor to build trust
  • Be the company’s connective tissue, so cross-functional teams work effectively with shared objectives
  • Use data to provide insight and use insight to drive actions
  • Work humbly and embrace ambiguity
  • Delight customers and co-workers
  • Get things done! 

As a Business Operations Senior Manager, you will bring your leadership, business acumen, communications and analytical skills to the Genesys team. In this role, you will be exposed to all aspects of the Genesys business with primary responsibilities on strategy development, executive communications, strategic planning, program management, and business analytics.  


Key Responsibilities: 

  • The Business Operations Senior Manager will regularly interact with numerous internal groups (all levels of management) on strategy, planning and operational execution:
  • Planning and execution for transformation and operational improvement initiatives in support of the Executive committee
  • Facilitation of leadership strategic planning activities, including leading the development and maintenance of corporate dashboards
  • Program management and coordination of top value creation initiatives
  • Identification of unmet or underserved needs of the organization, continuously evaluate, minimize complexities, optimize and improve processes
  • Participate in forums for collaboration to leverage best of breed sharing, perform root cause analysis and cross functional remediation and improvements 

Minimum Requirements:


This individual will interface with numerous internal groups (all levels of management) and must be able to quickly form productive and positive working relationships with staff with varying technical and business backgrounds and skill levels across cross-functional organizations.  

  • Quantitative bachelor degree – MBA preferred (but not required)
  • 7+ years relevant work experience
  • Prior experience in consulting a plus
  • Prior experience in cloud/SaaS strategy, transformation and change management a must
  • Strong analytics and structured problem-solving skills
  • Advanced financial, and business acumen
  • Excellent communication skills and presentation skills
  • High Emotional intelligence – able to build productive & positive working relations with co-workers with varying technical & business backgrounds 
  • Growth & agile mindset with strong work ethics, embracing diversity 
  • Demonstrated leadership in cross-functional program management - at least 2 years of experience managing cross-functional programs/projects 
  • Strong attention to details, with ability to drill down into very tactical considerations to ensure accuracy in deliverables
  • Self-starter and autonomous, ability to multi-task, work independently, prioritize and get things done 


About Us: 

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog. 


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-TL1 

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