2000011S Requisition #

As a Channel Manager, you are responsible for generating new cloud business through our partner companies. The primary duty is to develop opportunities that result in new revenue by identifying, educating, enabling, and empowering channel partners.


The Channel Manager is tasked with performing daily activities designed to build strong relationships with the partner sales team, in addition to key stakeholders within the channel partners. Success will be measured by achieving sales quota and performing assigned partner activities and responsibilities.


Major Responsibilities/activities

  • Meet stated sales goals and push to exceed them 
  • Achieve and exceed annual sales quota
  • Prospect, identify, develop and build strong relationships with new and existing partner sales contacts and their customer base.
  • Creatively and consistently communicate with partner sales teams to gain mindshare through all methods at your disposal; calls, emails, webinars, partner meetings and train, lunch and learns, and other related events
  • Dynamically educate channel partners on Genesys Cloud. Including selling best practices, technology solutions, platform roadmap, and operational and partner program changes with the support of the channel solution consultants
  • Identify and influence all levels of channel partner organizations, including sellers, operations, engineering, client support, and executive leadership
  • Understand the positioning of Genesys and competitors to be able to lead thoughtful discussions on why they should invest their selling efforts on Genesys Cloud
  • Establish strong working relationships internally across direct sales and leadership teams
  • Provide deal strategy, support, and resources to channel partner to drive sales
  • Manage opportunity registration process from initial submission to final approval
  • Track and report on revenue and targets utilizing Salesforce
  • Prepare and participate in weekly forecast calls and quarterly business reviews
     Minimum Requirements
  • BS/BA in Sales or Marketing or equivalent experience
  • 3+ years channel management or channel development experience within Channel community preferred
  • Experience selling SaaS or Cloud based software 
  • Knowledge of CCaaS, UCaaS, and/or Genesys specific offerings preferred
  • Ability to develop and manage a sales pipeline
  • Excellent presentation, verbal and written communication skills
  • Ability to coordinate efforts of multiple teams and team members to achieve common goal
  • Creative, resourceful and a quick learner
  • Ability to travel 50% of time

About Genesys:


Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and theworld’s leading public cloud contact center platform,designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.




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