Research and Development
2100008Z Requisition #

Genesys is looking for a Cloud Infrastructure Engineer to deploy and manage infrastructure on an AWS based platform for contact center services.


Key Responsibilities:

This position will be responsible for the engineering, development, deployment, and operations of the Genesys cloud core infrastructure in AWS. We provide the underlying platform that allows our application development teams to deliver contact center applications. The position will focus on operating a platform based on AWS (Amazon Web Services) as well as other AWS components such as load balancing, Route 53/DNS, EBS storage, EC2 and VPC management.

Resiliency and platform uptime are paramount to the service that we offer our customers. This role would also be responsible for developing and managing the monitoring and availability and performance metrics around these services.

We value strong troubleshooting and problem solving skills. This position will participate in an on-call rotation to help ensure that the platform is stable and that problems are solve quickly and efficiently.


Minimum Requirements:

  • 4+ years of relevant professional experience
  • Deep understanding of Cloud operations (AWS, Azure) and core infrastructure (DNS, proxy, TCP/IP,  etc).
  • Experience managing a production environment where platform stability and uptime is the top priority
  • Good knowledge of the English language (spoken and written)


Desirable Skills:

  • Production experience managing AWS Cloud including EC2, EBS, S3, VPC, Cloudformation.
  • Have a solid fundamentals in core infrastructure with an understanding of how TCP/IP works, DNS, proxy servers, Active Directory/LDAP, storage and LVM, load balancers, content distribution networks.
  • Have an of how applications and infrastructure work together and be able to troubleshoot technical issues.
  • Understand how host/network/application security work with regard to SSL/proxy/host and network level security
  • Strong scripting skills (bash, python, powershell, terraform, ansible)
  • Experience managing operating systems (primarily Linux and Windows) in a large enterprise
  • Experience with monitoring/logging tools such as Zabbix and ELK stack
  • Experience with microservices architecture (docker containers, kubernetes) desirable



  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments


See more Genesys benefits information at https://mygenesysbenefits.com/


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 



About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, disability, veteran status, and other protected characteristics.

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