Cloud Microservices Software Engineer

180001EK Requisition #
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Job Summary:

Great customer experiences start with Genesys.  We believe that artificial intelligence is the cornerstone of creating better customer experiences between businesses and their clients, and we are leading the way.  As we continue to grow, we are looking for an experienced cloud microservices software engineer to join our Engineering team at the Indianapolis, Indiana campus.

You will work in a fast-paced, startup culture, where our environment is one of continuous change, innovation, and experimentation. You will work with established and cutting-edge technologies that serve as a model for a new generation of engineering at Genesys.  Genesys Software Engineers think through implementation details of scale, security and usability.

Successful Cloud Microservices Engineers will:

  • Work closely and collaboratively with team members and stakeholders across the global.
  • Keep up-to-date on the latest technologies, best practices, and design patterns.
  • Strive for excellence in the features they deliver.
  • Embrace learning, innovation, and problem solving.

Major Responsibilities/Activities:

  • Design cloud microservices through agile development practices such as chartering, story-mapping, and regular stand-up meetings.
  • Service ownership from beginning to end, from mockups & design documents/reviews to acceptance testing, deployment, and maintenance.
  • Monitor microservices closely looking for potential scale concerns, security vulnerabilities, or unexpected failures.
  • Work closely with QA team members to convey the implications of your implementation, how best they can test it, and what areas may require specific focus.
  • Write unit and integration tests.
  • Enhance overall team velocity.
  • Understand the overall architecture of the system.

Minimum Requirements:

  • 3 years of software engineering experience with 2 most recent years working in cloud development.  5 years preferred.
  • Demonstrable experience building microservices based on AWS technologies such as EC2, Lambda, DynamoDB, Redis, and CloudFormation.
  • Solid understanding of data structures, algorithms, and microservice design patterns and principles.
  • Excellent debugging and problem solving skills.
  • Demonstrable experience working with languages such as JavaScript, C++, Python, .NET Core, or Java.
  • Experience with REST APIs
  • Good verbal and written communication skills
  • Bachelor’s degree in Computer Science or related work experience
  • You are curious, self-driven, and ask the right questions

The ideal candidate would also have experience with:

  • Serverless Development with AWS Lambda
  • Bot technologies such as Amazon Lex, Google DialogFlow, or IBM Watson.
  • NodeJS
  • Git
  • Jenkins

Work Context

  • Legally eligible to work in the U.S.

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

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