210000H3 Requisition #


Position Purpose 

The Cloud Partner Manager is responsible for driving the overall success of Genesys partners for a given territory, driving and accelerating adoption of Genesys Cloud-based solutions.

Being the voice of the partner, the Cloud Partner Manager develops a comprehensive understanding of the partner business and technical objectives and supports them in their territory.

They orchestrate key resources, collaborate with peers on best practices, and create ways to help partners succeed. The Cloud Partner Manager leads by example in collaboration with all partner stakeholders towards One Genesys. 

Key Responsibilities:

Transform ecosystem towards experience as a service

  • Leveraging activities on Sales, Marketing, and Enablement with partners to align and contribute to our Genesys company strategy.
  • Transforming our partners from existing on-premise activities to cloud active partners.
  • Manage all activities to impact and contribute with cloud partner results in the overall territory business.
  • Closing the loop from presales towards post-sales activities, by creating new business via customer advocates jointly to the market.
    The Cloud Partner Manager is accountable for the following KPI’s: increasing cloud bookings mix, number of active cloud partners, newly recruited cloud partners, certification & enablement of partners, partner marketing activities & campaigns all covered in partners business plans
  • Drive Cloud Business:
    • Create an overall partner plan, to measure and drive success and business impact
    • Actively track joint sales pipeline and meet or exceed quarterly and annual revenue targets.
    • Develop and maintain relationships with global counterparts to leverage corporate initiatives and to ensure adherence to Alliances and Channel standards.
    • Establish rules of engagement and operational escalation procedures to quickly identify and resolve issues.
    •  Identify new customer wins and collaborate with partners on their implementation plans while addressing any challenges
  • Develop Genesys existing Partners:
    • Engaging with C-level, actively driving Cloud Business Transformation, creating a common Business and marketing plan, building relationships and trust, driving marketing and demand generation activities, plan and facilitate education and certification
    • evangelize new Cloud technologies, discover new and innovative Go Market Models, actively influence, understand and educate on partner programs
  • Acquire new Partners:
    • Analyze the market, use time networking and discover new and innovative Cloud-native partners, engage with and encourage partners to join the Partner ecosystem
    • Discuss and create joined business Opportunities with partners in the Cloud.

Key Requirements:

  • Self-driven, dedicated, and dynamic individual with a “can-do attitude”
  • Affinity and/or interest in Cloud sales
  • Creative & thinking out of the box, coming up with new ideas/approaches, and articulate those
  • Experience managing partner relationships, offering strategic IT advice and keeping customers happy
  • Networker, relationship builder
  • Good at orchestrating many tasks at once
  • Excellent time management
  • Interested in developing and driving partner lead sales campaigns
  • Ability and/or willingness to work in non-routine and complex work environment, involving the application of advanced technical/business skills within IT and SAAS
  • Higher education in preferably either IT, Economics or Marketing or interest in developing skills in those fields
  • Leading contributor individually and as a team member, providing direction and mentoring to others.
  • Fluency in English and local language preferred. 





Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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