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Marketing & Business Development
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20000135 Requisition #


Genesys is building out its external communications team to grow awareness for the future of CX. The comms team is a passionate crew with a culture based on trust that supports healthy discussion, debate, and even disagreement. We’re driving change and embrace the opportunities to share it broadly. The Communications Manager position is a new role an opportunity for the right person to help us not only build a new comms function but create new programs that bring the Genesys story to life through our customers and ecosystem successes. The successful candidate will help create the inaugural strategic, high-impact communications strategy and launch programs around our customers and partners. Success in this role requires the ability to dig through the details to uncover gold: memorable stories that resonate with real people.

 

The ideal candidate has proven success leading enterprise tech communications programs, breaking through with the most discerning media and providing counsel to executive stakeholders.

Responsibilities:

  • Build and scale a program to showcase customer and partner successes that will establish Genesys as an empathetic company creating a new category in the customer experience industry
  • Drive customer comms strategy and programs to bring the most impactful stories to life through key moments, such as trending media conversations, industry and company events, and executive keynotes
  • Manage communications programs around some of the company’s most strategic partners and Genesys AppFoundry marketplace partners, as well as reviewing and approving partner press releases
  • Lead earned and owned media programs to showcase stories featuring Genesys customers and the technical innovations enabling them to deliver empathetic, personalized experiences that drive trust and loyalty
  • Pursue win/win PR opportunities with Genesys partners showcasing the value-added benefit to customers by leveraging the Genesys AppFoundry partner ecosystem
  • Identify the contributions and achievements of key AppFoundry partners, and creatively tell the stories of how Genesys technologies are helping businesses across the globe deliver exceptional customer experiences.
    Qualifications:
  • 7+ years of public relations experience
  • Experience in B2B technology PR
  • Ideal candidate will have agency and in-house PR experience
  • An entrepreneurial spirit, including ability to work independently and autonomously
  • Impeccable attention to detail, understanding of enterprise technology and current consumer trends, and ability to communicate complex topics effectively
  • Ability to work in a collaborative environment while also working independently and autonomously in a fast-paced, deadline-oriented environment
  • Exceptional written and verbal communication skills with a demonstrable strength in writing clear and impactful press releases and an understanding of AP Style
     

About Genesys:

 

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and theworld’s leading public cloud contact center platform,designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

 

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