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IT
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2000002X Requisition #

The Genesys Cloud Security & Compliance organization ensures the security and compliance of Genesys Cloud from initial design to Production by way of security policy, processes, and procedure standards including the definition, assessment/audit and certification, operation and continuous monitoring of cloud-based security infrastructure.  This is a very dynamic high growth environment and requires great flexibility.


Successful candidates for this role must be very comfortable with evaluating, documenting, and creating remediation plans for multiple compliance requirements in a fast-paced organization.


Candidates will be expected to obtain an understanding of our Cloud SaaS technical environment and determine how our leading edge technologies and controls provide satisfaction, compensation, or mitigation for sometimes outdated compliance standard language.   This will also involve translating the requirements into language Developers, DevOps, and Leadership can apply to our environments Candidates will be expected to participate in new compliance efforts, as well as maintain existing compliance obligations. A background in owning, and managing the day-to-day compliance operations, including auditing, risk assessment policy/procedure review, and maintaining status of controls is required.  


The individual in this role is also expected to participate in and support various department activities which may include: the development and maintenance of information security policies, procedures, and standards; training, and awareness activities; review and respond to security requirements and inquiries regarding existing or proposed solutions.


Major Responsibilities/Activities:

  • Conduct and lead comprehensive assessments of information security and privacy policies and procedures against applicable regulations, laws, policies and standards. Assessments may include GAP analysis, recommendations and prioritize enhancements to the security and privacy infrastructure to remove or mitigate risk. 

  • Perform Compliance Risk Assessments for vendors, products, services or processes

  • Work with Information Security, Engineering and Operations teams to define and document security standards and controls required to meet various regulatory and compliance guidelines and directives.

  • Evaluate and audit security control systems to address requirements.

  • Identify control deficiencies and make appropriate recommendations.

  • Provide guidance to Development & Operations on the appropriate selection, design, implementation, and configuration of security controls.

  • Provide expert guidance on implementation and operation of Change Management.

  • Revise and maintain a library of information security and privacy policies, standards and guidelines covering all areas within the environment.

  • Engage with Infrastructure and/or Architect Teams to assess the security risk of proposed projects and system/application modifications.

  • Collaborate with management, the legal department, facilities staff, and applicable law enforcement agencies to manage and remediate security vulnerabilities and incidents.

  • Understand & comply with all applicable security and privacy laws globally.

  • Adhere to Genesys’ Code of Business Conduct and Ethics.


Required Qualifications:

  • Experience in compliance auditing in Public Cloud environments (Amazon Web Services preferred).

  • A firm grasp of technical security in the Amazon AWS environment.

  • Experience auditing domestic and international information security standards (e.g., ISO 27001/27002, SSAE18/ ISAE 3402, PCI DSS, HIPAA, HITRUST, FEDRAMP, etc.) preferred.

  • Strong knowledge of security technologies and architecture, including encryption, cloud network security design, security group configuration, intrusion detection, data loss prevention and application security.

  • Strong analytical and problem-solving skills.

  • Good balance of technical competence and people skills.

  • Strong written and verbal communication skills.

  • Ability to work in a team environment that is located in multiple locations globally.

  • Ability to take initiative and be proactive.

  • Ability to work independently and be resourceful.

  • Complex problem-solving and analytical skills.

  • Creative and critical thinking skills.

  • Flexible and adaptable.

  • Ability to present complex information in a clear, concise manner.


Desired Qualifications:

  • One or more Information Security Certifications: CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), CISM (Certified Information Security Manager), AWS Solutions Architect, or other security certification/accreditation.

  • Well-developed change management skills. Effective in working across organizational boundaries to build a case for changes, and to execute on the change plan - from strategy through to ongoing operation and process improvement.

  • Project management.

  • Proficiency with Linux server operating systems.



About Us:


Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

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