200000TT Requisition #

The Genesys Cloud Security & Compliance organization ensures the security and compliance of Genesys Cloud from initial design to Production by way of security policy, processes, and procedure standards definition, assessment/audit and certification, operation and continuous monitoring of cloud based security infrastructure.

This is a new role in Genesys Cloud, which will coordinate and lead FedRAMP certification activities for the Genesys Cloud product as well as provide project management skills to existing Genesys Cloud certifications/attestations.   This position is also the Subject Matter Expert for FedRAMP, responsible for guiding Genesys Cloud certification. 

Major Responsibilities/Activities:

  • Program & project management of cloud certification and authorization audits and related activities.

  • Conduct and lead comprehensive assessments of information security and privacy policies and procedures against FedRAMP. Assessments should include GAP analysis, recommendations and prioritize enhancements to the security and privacy infrastructure to remove or mitigate risk. 

  • Researching and providing technical guidance on the implementation and documentation of required controls based on cloud certification requirements.

  • Reviewing current system security measures and recommending and implementing enhancements.

  • Training Genesys Cloud personnel on FedRAMP.

  • Coordinating with Genesys Cloud organization and other cross-functional entities.

  • Project management for Genesys Cloud Compliance & Security.

  • Working with multiple stakeholders (internal and external) across product lines to assess and identify security compliance gaps and propose technical remediation solutions and options necessary to secure a certification.

  • Assisting with technical questions regarding control implementation as well as post authorization activities such as significant change, annual authorization renewals, etc.

  • Translating complex concepts and solutions into documents required for the certification (i.e. System Security Plan).

  • Updating security knowledge by tracking and understanding emerging security practices and standards; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

  • Collaborating effectively across multiple organizations with diverse personalities and expertise to drive to agreement on complex issues.


What you will need to be successful:

  • Must be a US Citizen due to FedRAMP requirements.

  • 4 years specialized experience in generating GAP assessments, requirements for compliance, compliance documentation, testing results, standard operating procedures, system security plans, etc.

  • PMI Project Management certification.

  • Exceptional written and verbal communication skills.

  • Prior experience successfully implementing a FedRAMP certified SaaS solution, preferably Amazon AWS.

  • Current FedRAMP expertise and knowledge.

  • Strong organization skills, ability to work across many teams.

  • Have worked with external partners and handling outside facing relationships.

  • Solid understanding of security protocols, cryptography, authentication, authorization and security.


  • Applicable industry security certifications (e.g. CAP, CISA, Associate of CISSP, CISSP, CISM, GIAC, etc.).

  • BA/BS in related degree.

  • Experience with additional regulations/frameworks/certifications such as: FISMA, ,DoD, SOC2, ISO 27001, ISO 27017, ISO 27018, PCI DSS, HITRUST, CJIS, SOC2, FERPA, IRS PUB 1075.

  • Secure Software Development Lifecycle experience a plus.

  • Experience with IaaS providers, services and deployments, including AWS.

About Genesys: 

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

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