200000US Requisition #

The Genesys Cloud Security & Compliance organization ensures the security and compliance of Genesys Cloud from initial design to Production by way of security policy, processes, and procedure standards definition, assessment/audit and certification, operation, and continuous monitoring of cloud-based security infrastructure.

This is a new role in Genesys Cloud, which will coordinate and lead EMEA/AP certification activities for the Genesys Cloud product as well as provide project management skills to existing Genesys Cloud EMEA/AP certifications/attestations.   This position is also the Subject Matter Expert for UK Cyber Essentials Plus, German Cloud Computing Compliance Controls Catalog (C5), and France’s Hébergeurs de Données de Santé (HDS), responsible for guiding Genesys Cloud certification.  

The individual in this role is also expected to participate in and support various department activities which may include: the development and maintenance of information security policies, procedures, and standards; training, and awareness activities;  review and respond to security requirements and inquiries regarding existing or proposed solutions.

Major Responsibilities/Activities

  • Conduct and lead comprehensive assessments of information security and privacy policies and procedures against applicable regulations, laws, policies, and standards. Assessments should include GAP analysis, recommendations, and prioritize enhancements to the security and privacy infrastructure to remove or mitigate risk. 
  • Work with Information Security, Engineering, and Operations teams to define and document security standards and controls required to meet various regulatory and compliance guidelines and directives.
  • Evaluate and audit security control systems to address requirements.
  • Identify control deficiencies and make appropriate recommendations.
  • Provide expert guidance to Development & Operations on the appropriate selection, design, implementation, and configuration of security controls.
  • Provide expert guidance on the implementation and operation of Change Management.
  • Revise and maintain a library of information security and privacy policies, standards, and guidelines covering all areas within the environment.
  • Engage with Infrastructure and/or Architect Teams to assess the security risk of proposed projects and system/application modifications.


Minimum Requirements

  • Experience in compliance auditing frameworks such as (SOC2, ISO27001, DPMS, BSI 10012, EUDP, GDPR, CyberEssentials Plus, etc.)
  • Previous project/program management roles for compliance or IT security projects.
  • Good balance of technical competence and people skills.
  • Strong written and verbal communication skills.
  • Ability to work in a team environment.
  • Ability to take initiative and be proactive.
  • Ability to work independently and be resourceful.
  • Complex problem-solving and analytical skills.
  • Creative and critical thinking skills.
  • Flexible and adaptable.
  • Ability to present complex information in a clear, concise manner.

Desirable Skills

  • Experience in Public Cloud environments (Amazon Web Services preferred).
  • One or more Information Security Certifications: CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), or other security certification/accreditation desirable but not required.
  • Project Management Certification from PMI
  • BS degree in related studies


About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-AW1

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