📁
Marketing & Business Development
📅
190001HQ Requisition #

Location: Indianapolis, Raleigh office, or virtual office is acceptable

ABOUT THE ROLE

We are looking for a clever Content Operations Specialist who has a love for data and a way with words.

Ultimately, your mission is this: find the story in the numbers. Translate data-heavy research into approachable, actionable insights — to help our marketing team make smart decisions and to help our prospects get the information they need.

You’re a marketing professional with a reputation for bringing order to chaos and making things happen. You have a love for data, a brain for process, and a roll-up-your-sleeves attitude. 


OUR TEAM MISSION

We believe we have an important story to tell: companies can transform the way they connect with customers through our cloud customer experience software. Genesys guides our customers — the real heroes in our stories — to make these transformations.

HOW WE WORK

Our marketing team is highly collaborative. We move fast on executing new content and ideas. We try out new things constantly, learn from them, and iterate.

Our team is our corporate family. We thrive on transparency in communication and generous candor. And we dare to fail, without fear of rank or title.

YOUR FUTURE DAY-TO-DAY RESPONSIBILITIES

  • Put tools, templates, and processes to work. Create, document and refine our content lifecycle practices and governance measures — for a smoother end-to-end process. 
  • Measure and optimize. Help teams understand the impact of our content. Identify patterns and share insights so we can quickly make data-driven decisions. 
  • Collaborate across teams. Work with our partners in revenue marketing and marketing operations to understand the impact our content is having and opportunities to optimize it.
  • Craft stories from data. Put your writing chops to work. Translate data into approachable, accessible insights for our prospects and our teams. 
  • Get visual. Help make the right numbers engaging, impactful, and persuasive with smart data visualization. 

YOU CAN CHECK OFF THESE REQUIREMENTS BOXES 

  • 2+ years of experience (content creation, demand generation, or marketing ops)
  • Strong data analysis skills and process thinking
  • Great communication skills to bring data to life
  • Experience with WordPress, Google analytics, Outreach.io, Marketo, and Salesforce 
  • Bachelors in business, communications, marketing or equivalent
  • Eagerness to excel in a fun, ever-changing work environment
  • Willing to travel 10%




















About Us

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized
by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via 
www.genesys.comTwitterFacebookYouTubeLinkedIn,
and the 
Genesys blog

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-TL1

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