Training and Education
200001AZ Requisition #

Job Summary:

Genesys is searching for a talented and experienced technical writer/editor to produce training content for industry professionals. As the successful candidate, you will collaborate with internal teams and subject matter experts to produce clear and concise training products for classroom and e-learning formats. As a course developer, you will own the full development lifecycle from start to finish. You will also facilitate the publishing process by serving as the last line of defence against poor grammar and misspellings. 


You will:

  • Produce technical training content (text and video) after conducting thorough research, supported by subject matter experts.
  • Synthesize content from various sources into a cohesive and comprehensive package.
  • Produce and review work based on project deadlines and release dates.
  • Partner with product managers, designers, developers, and delivery teams.
  • Track and report errors for process and performance improvement.


Must Haves:

  • A bachelor's degree in a topical area and/or English, Communications, or a technical discipline.
  • Minimum of two years of work experience as a technical writer. Three years or more of both technical writing and editing experience is preferred.
  • Ability to understand and produce technical content in plain English.
  • Razor-sharp attention to detail.
  • Strong analytical skills and ability to understand and write about complex topics.
  • Experience with recording screencasts or similar video content.
  • Exceptional editing and proofreading skills to ensure text is well-written, logically structured, and adheres to our style guide.
  • Experience with Grammarly or similar editing tools.
  • Knowledge of industry style rules (AP Style, Microsoft Style).
  • Enthusiasm to learn more about customer experience and contact-center solutions.


Ideal Requirements:

  • Familiarity with Genesys products and platforms


About us: Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.



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