Curriculum Specialist- Learning & Development

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Human Resources
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20000054 Requisition #

Genesys is an innovative leader in Customer Experience solutions, and we’re growing!  We’re looking for a creative & talented Curriculum Developer to partner with subject matter experts in creating learning experiences for our Early in Career Programs. This includes the development of both technical, soft-skill and business training content. In this role, you will be part of a growing Learning & Development organization and report to the Global Head of Learning.

 

What You’ll Do

This role will be part of the Learning & Development for Genesys and work closely with subject matter experts around the company to create learning content to support skill development and business objectives for Early in Career Programs. In general, you will:

  • Design and assist with roll-out of Early in Career bootcamp training materials, guides, and in-person training presentation slides.
  • Develop and implement learning offerings using various learning modalities.
  • Scope, design and develop content that is both engaging and informative.
  • Develop eLearning solutions that meet identified learning objectives.
  • Work collaboratively with Training Managers to develop solutions that meet business objectives and scale globally.
  • Meet with subject matter experts across Genesys to identify training content and implement training solutions using internal resources.
  • Supports additional Learning & Development training projects across the L&D organization as needed.


About You:

  • Bachelor’s Degree Instructional Design/related field, or relevant job experience.
  • 3-5 years of experience in instructional design and/or content development.
  • Demonstrated application of instructional design methodology & best practices
  • Strong knowledge of adult learning theory and principles.
  • Proficient in instructional design tools including Articulate, Captivate, Illustrator, Creative Cloud
  • Strong planning & organization skills.
  • Experience working with technical content a plus.
  • Outstanding verbal and written communication skills.
  • Proficient in Microsoft Office Suite including Word, PowerPoint, and Outlook.


The Cultural Framework at Genesys defines How We Do It at Genesys. 

 

How You Think: Understands the business and takes a non-traditional approach to solving common problems.  Willing to draw outside the lines and find new ways to make an impact on old problems. 

 

How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener and can easily persuade to drive a vision and purpose.

  

How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.

 

How You Show Up: Embodies Genesys core cultural values and pushes to create an authentic employee experience.  You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and instill the trust in others.  

 

 

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.  #LI-BH1

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