190000JM Requisition #
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Project Coordinator (Data-Center Facilities)


We are looking for an energetic, organized, detail-orientated person to serve as the focal point for all activities supporting our global data center facilities.  The successful candidate will have excellent communication skills, both written and verbal.  Genesys Cloud operates across public cloud, private datacenter and in hybrid mode.  This data center management function is responsible for ensuring that our remote data centers around the world are run with excellence.  As this is a centralized position managing facilities around the world, it requires outstanding coordination skills to ensure the appropriate local resources are properly equipped and held accountable for effective critical facilities management.


Responsibilities / Job Duties

  • Align with senior leadership objectives and communicate vision and prioritization to internal stakeholders and external vendors.
  • Align with various internal teams, translate into requirements for external vendors and hold vendors accountable for results
  • Serve as the main point of contact for datacenter colocation providers.
  • Coordination of maintenance vendors 
  • Ensure work is completed to documented standards 
  • Plan and track work via Service Now, Jira, and project plans
  • Drive collaboration with internal stakeholders (network, telco, compute, storage) to document connectivity standards, plan connectivity and establish plans for future growth and consolidation.
  • Participate in Agile scrum stand-ups and the Agile planning process.
  • Ensure rack elevations and designs are kept up-to-date, and in keeping with standard architecture.
  • Plan physical capacity (rack space, power) in data centers. Monitor power consumption and density.
  • Maintain records of contracts with Colocation vendors and other data center management vendors.
  • Conduct regular meetings with vendors to align their work delivery with Genesys objectives.
  • Coordinate with internal teams and suppliers to assure effective installation and labeling of hardware and cabling.
  • Manage activities in remote sites by leveraging “smart hands” and thirt party vendors for minor tasks.

Required Qualifications

  • Experience in a Cloud, SaaS or hosting company, supporting customer-facing platforms.
  • Understanding of data center planning, including high-density and efficiency.
  • Detail oriented with some project management experience 
  • Ability to collaborate across a variety of internal and external teams
  • Excellent written and verbal communication skills
  • Ability to influence teams to perform their tasks in a timely and complete manner

Ideal Candidate will have:

  • Deep understanding of data center redundancy and resiliency concepts (power, cooling, network).
  • Understanding of Uptime Institute's data center Tier Ratings and the concepts behind the ratings.
  • Understanding of Networking and Telephony concepts and connectivity requirements.
  • BA/BS degree

Other Requirements:

  • Ability to travel, including Internationally, occasionally as needed
  • Occasional off-hours (nights, weekends) coordination work
  • Occasional meetings aligned with global time zones (APAC, Europe), as needed.

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-AR2

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