Research and Development
190000XD Requisition #
677 Total Views

We are seeking a technical Development Manager for our AI Group to lead a team that owns AI services powering multiple Genesys products. In this role, you will lead a full stack team with a broad range of skills spanning machine learning, data engineering, backend development and cloud infrastructure. You will be responsible for the full cycle of research and development, from validation of requirements, architecture, development and deployment.


You will need to understand CI/CD and micro-services based application development and be able to work with a Product Manager in an Agile Product Owner role. Experience with production systems that use Machine Learning technologies is a plus.


This is a key leadership role within the AI Group at Genesys.


Key Responsibilities:

  • Lead a full stack team of engineers to deliver AI services to Genesys product suite.
  • Provide technical and architectural guidance on a day-to-day basis to the engineering team.
  • Work with the Product Manager to ensure customer requirements are translated into User Stories that have an adequate level of detail to be coded into software.
  • Work with the Project Manager to ensure that all aspects of the program are delivered as required, including technical support and professional services enablement, documentation and sales enablement.
  • Assist in the design and implementation of major features within our AI Platform.
  • Bring features all the way through the Design, Beta, Generally Available, Maintain cycle.
  • Understand the overall architecture of the system.
  • Mentor team members through an Agile Scrum setup.
  • Enhance overall team velocity.

Minimum Requirements:

  • Degree in Computer Science, Engineering, Statistics, Maths, Physics, or related disciplines.
  • MSc in these disciplines a plus.
  • You are an exceptional programmer, with deep architectural understanding with 8+ years of experience in software engineering.
  • You are curious, self-driven, and ask the right questions.
  • 5+ years in a Development Manager role.
  • You thrive in a fast-paced, dynamic environment. You have a bias towards action and results.

Desirable Skills:

  • Strong experience in managing technical resources.
  • Strong technical skills, with knowledge of Machine Learning a big plus.
  • Proven product delivery capabilities.
  • You have a proven track record of building and leading software engineering teams working on high traffic and distributed applications.
  • You are a great partner for your engineering, product, and business colleagues. Your team consistently delivers and delights; partners want to work with you.
  • You'll be providing services to many other teams. You are a pro at managing the coordination and technical challenges of wide-scale integration of dependencies.
  • Familiar with Big Data, AWS and microservices.
  • Experience having designed, built, and maintained REST APIs in production.

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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