Professional Services
200001AX Requisition #

Genesys is hiring a Professional Services DevOps Architect with a passion for working with leading edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our PS team. Get in touch and accelerate your career today! 

The DevOps Architect needs to demonstrate capability to plan and manage a technical design and implementing appropriate solution.  They must establish the technical direction and lead the design, development and delivery of a business solution based upon a client’s business need & technology strategy.  You will need to possess independent problem-solving capabilities, ability to work at client sites with no additional supervision and demonstrate the ability to lead a team in achievement of a goal.  You will play a role in developing the skills of more junior consultants on the team.


  • Hands On architect with the ability to work independently or as part of an implementation team
  • Should be able to design and develop utilities or tools to be reused.
  • Provide architecture & technology leadership for building and deploying applications across multiple public clouds.
  • Lead architecture for platform modernization including adoption of containerization in cloud and at edge locations.
  • Develop & evangelize best practices for DevOps & CI/CD, API Management, Networking.
  • Guide organization towards self-service DevOps model, Zero Downtime Blue/Green/Canary Deployments.
  • Should be able to debug any issues and provide technical help to the implementation engineers on utilities or common components.
  • Build strategies to automate test, security, performance measurements in CI pipelines.
  • Develop & evangelize the reference architecture & patterns that will be used across the organization to enable standardized cloud solutions.
  • Work on high availability and disaster recovery strategies guiding the organization with multi-region and multi-cloud deployments.
  • Provide technical oversight to the development process including reviewing the technical design and the deployment architecture.
  • Lead the build vs buy discussion when it comes to choosing the tools & platforms.
  • Identify and introduce new technologies, patterns that can elevate the platform across the enterprise.
  • Mentor solution architects and technical leads to help build effective engineering practices.


  • Bachelor’s degree in computer science, engineering, or related field.
  • 10 years of experience in software architecture & design.
  • 3 years of experience in cloud services architecture, technical design, and implementations including IaaS, PaaS, and SaaS
  • Experience in cloud computing application implementations on Azure, AWS or Google Cloud is required
  • Strong background in creating secure cloud architectures for customer facing applications that are enterprise grade and highly scalable.
  • Experience with build-time dependency management (e.g. Ant, Maven); unit testing and code-coverage tools; test automation techniques and tools; and build automation tools (e.g. Jenkins,) tools are required.
  • Excellent understanding of containerization, Docker & Kubernetes is required.
  • Experience with open source CI/CD tools for multi-cloud deployments like Ansible, Terraform, Helm, Spinnaker
  • Excellent understanding of micro-services architecture, design patterns, and standard methodologies with an eye towards scale, automation, resiliency, high availability, and disaster recovery.
  • Excellent understanding of networking, load balancing, security, config, and certificate management.
  • Excellent understanding of Kafka and different integration and middleware tools.
  • Good understanding of architectural principles involved in SaaS and multi-tenant platforms.
  • Excellent oral and written communication skills
  • Knowledge of PCF, Java, Spring, Python/Perl is desired
  • Travel:  30-50%


About Genesys 

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-AR2

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