Research and Development
2100016M Requisition #


We are seeking an experienced and talented Platform Engineer to join our team. This is a unique opportunity to work end-to-end on how we deployed, developed, and maintained as we redefine our platform's infrastructure layer. Successful applicants will have a passion for problem-solving, teamwork, and delivering excellent results. This role requires strategic, integrated thinking along with technical experience working with a variety of technologies, including: 

Cloud providers: AWS (Primary), GCP, Azure (Other Accounts) 
Terraform, Ansible, Helm
Redis, ElasticSearch, Postgres 
Reading/understanding metrics, monitoring best practices 
Continuous integration, GitOps a plus

 Key Responsibilities:

  • Collaborate with developers, product, and customer support teams daily across a geographically dispersed development team. 
  • Drive and improve the whole lifecycle of operational readiness - from inception through deployment, operation, and refinement.
  • Develop and maintain our automated CI/CD release and deployment pipeline which supports next-generation application development and ongoing production operations. 
  • Advice on best practices throughout the full software development lifecycle, working with teams to ensure designs are scalable, maintainable, and supportable. 
  • Write accurate, reliable, consistent documentation in order to execute repeatable actions with an eye to converting to automation.
  • Debug production deployment or service incidents.
  • Conduct thorough Post Mortem analysis after customer incidents
  • Advice on the design and development of automation frameworks and testing processes in cooperation with the QA team. 
  • Assist with system security and vulnerability analyses and risk assessments 

What would make you a great fit:

  • Direct experience with production application deployments in AWS, Azure. 
  • Infrastructure as code tools such as Ansible, Terraform, Helm, etc.  
  • Think in systems -- edge cases, failure modes, behaviors, specific implementations. 
  • Thrive in a collaborative and dynamic environment. 
  • Have a habit of documentation to share your knowledge and learn from past mistakes. 
  • Driven by curiosity and creative problem-solving. When you see something broken, you can't help but fix it. 
  • Have an urge for delivering to deadline and iterating fast. 
  • Keep customers top-of-mind. 
  • Maintain proactive and positive relationships across the organization





Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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