Marketing & Business Development
200000UC Requisition #


Locations: Durham, Indy, DCO or Virtual

Job Summary: 


Are you interested in working for a 5,500+ global software company with a talented communications team doing challenging and transformational work? This is the role for you. 


It’s an exciting time at Genesys as we create a new market category in CX: Experience as a Service.  We are leveraging our Cloud, AI and omnichannel expertise to deliver personalized experiences to customers and become the #1 cloud CX market leader. 


What this role is:


You will lead Executive Communications for two executives leading Genesys two business units: Multicloud and Genesys Cloud. 


In this role, you will build and execute upon an executive platform, serve as a trusted adviser, and own all of their internal and external communications deliverables for two R&D executives.


What you’ll bring to the table:


Highest levels of professionalism (trust and confidentiality are key), executive influence skills, exceptional communication skills (strategic thinking, writing, editing, social/digital technologies); business acumen; global perspective; creativity; strong EQ and ability to collaborate. Flexible and energized by working in a fast-paced dynamic environment. 


Some details about what you’ll do: 

  • Manage all internal and external communications for two EVP/GMs for Engineering with a charter to evangelize our engineering prowess and transformation to cloud
  • Create and execute upon complementary communications plan for both executives
  • Manage all communications deliverables, from content and messaging development to logistics, including executive organization announcements, All Hands meeting presentations, internal and external presentations, blogs, social media, videos, briefing documents, and coordinate with PR/AR/marketing for media and analyst meetings.  These deliverables include content development, messaging, and securing appropriate approvals.
  • Strategic adviser to R&D executives on messaging, tone and speaker delivery.
  • Extended member of both executives’ Leadership Teams.
  • Partner with Communications and Marketing teams to insure coordinated and consistent messaging across Genesys’ executives 

Genesys is probably the biggest Silicon Valley software company that you’ve never heard of. We have an authentic, transparent culture, with engagement activities very much employee driven. With people in over 50 countries, we are very passport diverse and truly global. We have long tenure because we create an environment that is fun to work in – we have an experienced, open, execution-oriented team. We’ve all basically had new jobs every two years given our massive growth which is what keeps our jobs interesting. If you join us, you’ll be joining a fast paced, high performing team with a modern sensibility and approach towards HR.  


Minimum requirements:

  • 15 years’ experience in a corporate communications or similar role
  • Experience in corporate “storytelling” and corporate narratives
  • Exceptional writing and communication skills, with an emphasis on simple and conversational style
  • Success with keynote presentations and organizational communications
  • Advanced analytical skills
  • Mastery of modern communications tools: social/digital media
  • Global experience, understanding and sensitivity to cultural differences
  • Experience working with executives in large companies
  • Experience in SaaS and cloud technologies
  • Professional, collaborative, pleasant to work with 

About Genesys 


Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-TL1


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