Marketing & Business Development
2100010M Requisition #

Location: Indianapolis, IN or Remote 
Genesys is seeking an ambitious, dynamic leader to fill the role of Director of Multicloud Operational Partnership Management as part of the Business Operations team within Genesys’ Multicloud business unit.  In this role, the Director will help the Genesys Multicloud leadership team drive operational excellence through the programmatic management of multiple high-priority, strategic partnerships and by identifying, measuring, and maintaining Key Performance Indicators for the Multicloud business unit.   

The ideal candidate will have experience managing strategic, operational partnerships, will be familiar with Software-as-a-Service business models, and will be able to demonstrate experience successfully managing a portion of a business unit. They will also be able to demonstrate experience working across several functions of a large enterprise and with colleagues at every level of the business up to and including C-level executives.    

Key Responsibilities:  

  • Program Management of large-scale, strategic relationships
  • Identify, measure, and maintain Key Performance indicators  
  • Manage the coordination of third-party solutions providers 
  • Drive alignment of cross-functional teams to help solve some of Genesys’ most pressing challenges 
  • Serve as an advisor and sounding board to Genesys Multicloud executive leadership  
  • Proactively identify opportunities for improvement and conduct analysis of best-in-class business operating models  

Required Skills & Experience:  

  • Bachelor’s Degree in Business Administration or related field. MBA preferred 
  • Minimum 5 years working experience in related field and/or role   
  • Experience working with outsourcing partners  
  • Experience managing large-scale, strategic partners  
  • Experience working in software as a service industry preferred  
  • Advanced financial, and business acumen  
  • Ability to work independently in a dynamic and uncertain environment   
  • Outstanding presentation skills   
  • Ability to understand and develop financial analyses to shape and support decisions   
  • Strong attention to details, with ability to drill down into very tactical considerations to ensure accuracy in deliverables  
  • Ambition to become an influential leader within a growing organization  



•    Medical, Dental, and Vision Insurance
•    Telehealth coverage
•    Flexible work schedules and work from home opportunities
•    Development and career growth opportunities
•    Open Time Off
•    401(k) matching program
•    Adoption Assistance
•    Infertility treatments

See more Genesys benefits information at https://mygenesysbenefits.com/

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.

About Genesys:
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, disability, veteran status, and other protected characteristics. #LI-TL1

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