190001G8 Requisition #


The Director Partner Success Manager EMEA is responsible for building a team of partner advocates by building, training, developing, and managing a team of successful Partner Success Managers at Genesys.  Director Partner Success Managers work with Genesys partners enabling them to achieve end customer success through proven methodology leveraging Genesys resources, processes and tools.     


They will work closely with key partner and Genesys stakeholders to ensure partner success while identifying and reducing renewal risks. Identify and grow opportunities within the partners business and collaborate with the channel sales organization to ensure growth attainment. 


Key Responsibilities 


  • Manage a team of Partner Success Managers serving as the key business point of accountability of a portfolio of partners working to ensure the business success of those partners and their end customers. 


  • Build out the team by successfully hiring and onboarding new colleagues that best represent the skills, qualities, and values of successful Partner Success Managers 


  • Develop and lead the team with a heavy focus on developing each individual colleague to their fullest potential 


  • Lead the ongoing development of the team’s Partner Success Plans (actionable blueprints by which the Partner Success Manager and the partner will achieve mutual success and drive outcomes) for their portfolio of partners. 


  • Establish best practices within your team around the on-boarding of new partners, renewal practices and forecasting to deliver high retention rates and growth of recurring revenue, achievement of partner KPIs, and identifying cross-sell/up-sell opportunities and collaborate with Sales to drive incremental bookings.  



    Required Qualifications 

  • 10+ years total experience in technology related field (Preferably working with Partners) 

  • 5+ years of managing and a leading a team of professionals 

  • Demonstrated ability to effectively communicate, coach and motivate a team in order drive business results. 

  • Ability to thrive in a complex cross-functional environment.   

  • Deep familiarity with all things CX (industry and technology)  

  • Natural curiosity that drives meaningful, consultative discussions. 

  • Strong team player, self-starter, and ability to thrive in a dynamic environment. 

  • Excellent interpersonal, presentation skills – both written and verbal  

  • Strong aptitude, great attitude and high willingness to learn 

  • Leadership ability that unifies, influences and inspires cross-functional teams to meet the changing needs of customers 

  • Experience with productivity tools including PowerPoint, Excel, Word, SFDC, Gainsight. 

  • Willingness to travel ~30-40%

  • Master’s Degree (MBA preferred) 

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. . 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.#LI-DK1 


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