Director, Product Management

190001DW Requisition #

Job Summary:

We are currently looking for a Director to lead a team of Product Managers based in Chennai, India.This team manages a diverse portfolio of cloud based software products designed to improve the experience of customers interacting with businesses.  The successful applicant will be joining a world class product team that owns the vision, definition and day-to-day management of innovative products used by millions across the world every day.  The position reports into VP of Product Management currently based in North America


You should have a strong product and market background and excel in all areas of strategy, development and execution including: product management, business analysis, problem solving, executive communication, consensus building, and people development. A combination of people management and technology market experience related to SaaS would be ideal.


Key Responsibilities:

  • Lead team of ~15 Product Management professionals
  • Define roles, responsibilities and goals for team and provide ongoing mentoring and leadership
  • Direct involvement in guiding new and existing product offers
  • Maintain road maps and ensure offer alignment across company vision, strategy, goals and time frames.
  • Document use cases and distill the extensive requirements of various constituencies (end-users, development and marketing teams) into actionable and detailed plans 
  • Own the product relationship with Sales, Customers and Partners
  • Help customers understand the long-term vision and strategy for Genesys relative to their own business goals
  • Actively listen and query customers, analysts and account teams on market observations and distill and drive salient requirements
  • Direct the resolution of complex customer issues
  • Collaborate internally with all cross functional teams, including: Sales, Training, Marketing and Engineering
  • Help sales training and marketing develop content that reflects the alignment of the product vision, benefits and customer needs
  • Demonstrate product features and values of the product to customers
  • Define the product vision with attainable and significant short and long term goals
  • Continue promoting Genesys recognized leadership in delivering innovative business solutions.

Minimum Requirements:

  • Bachelor’s degree and equivalent related experience. MBA preferred.
  • Understanding of the Agile Development Processes and Enterprise Processes.
  • 15 years prior experience as a Product Owner or Product Manager (preferably in an agile environment). Five years of experience of managing Product Management team
  • Containerization in the Cloud 
  • Cloud and SaaS skills and responsibilities.
  • Deep internal cross-team interface and communication collaboration skills 
  • Experience with strategy and technology transformations 
  • Knowledge of Contact Center Solutions 
  • Good communicator and eager learner.
  • Ability to understand technology trends and their impact to product road-map.
  • Strong organizational skills.
  • Strong written and verbal communications skills.
  • Day to day office presence is required

About Us:


Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.



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