2100001Z Requisition #


Position Purpose

Transformational Partners are strategic Consulting companies that act as a trusted business advisor for many companies, leading transformational projects, influencing development roadmap, always targeting business value creation.

Building up a trusted relationship with these Companies is key to enable Genesys to enforce and scale its leadership role in the Experience As A Service area by supporting early-stage involvement, C-Level access, value-driven (and not cost-driven) conversation.

The Transformational Partners Manager is responsible for identifying and building a robust win-win working model with Consulting companies, being able to influence and drive strategic discussions with these types of firms and manage to get them closer to our business, solutions, and model.

By leveraging his | her consulting culture, mindset, and language, the Transformational Partners Manager is able to “connect the dots” across the several dimensions that co-exist in a consulting company and create a virtuous cycle that enables a true strategic collaboration model vs. a pure opportunistic model.

This role is critical to Genesys partner's ecosystem since it targets our business growth-up through a scalable business origination approach.

Key Responsibilities

Orchestrate Sales, Enablement, and Marketing to define a joint collaboration model aiming to deliver business value to our joint clients. A strong governance activity, to monitor and tune the full process, is also critical. Management of multi-cultural | multi-countries environment will be required.


  • Build strong win-win models with Transformational Partners at all levels
  • Growth-up the power map by establishing and nurturing key stakeholders (Clients Accounts Leads, Industry Leaders, Offering / Capabilities leaders, etc.).
  • Enable chances for executive connection between Genesys and the Transformational Partners.
  • Drive kick-off conversation at the executive level to support the right positioning of Genesys within the overall Transformational Partners strategy.
  • Understand and apply Genesys Sales Teams strategy
  • Enable Transformational Partners on our key business levers and strategic differentiators.
  • Define and coordinate tailored development plans by leveraging Genesys resources and assets.
  • Leverage Verticalization to develop industry-focused joint plans.
  • Facilitate connection and conversation between Accounts teams. Understand and manage conflicts and blocking issues.
  • Contribute to the spread of a Genesys culture open to Transformational Partners, able to understand the business value of business consulting firms in our Ecosystem and the relevance of strategic collaboration.
  • Coordinate Genesys Marketing resources and Transformational Partners marketing resources to give the right relevance to joint success stories, joint achievements, joint point of view, etc. Both towards an internal audience (Genesys and Consulting firms) that to an external audience (Clients and Prospects).
  • Leverage the development of Transformational Partners Innovation Hub, Excellence Centers, Agile Studios to include Genesys business messages and solutions.
  • Influence the creation of joint marketing campaigns/plans.
  • Facilitate alignment between Genesys sales management and Consulting firms management.
  • Educate both sides on a WOLT (Win Or Lose Together) model.
  • Manage strong governance between Transformational Partners and our One Genesys structure.
  • Monitor all the phases of the business origination process.
  • Conduct analysis to understand improvements factors and act on tuning actions
    The Transformational Partners Manager is accountable for the KPI’s that define the several phases of the business origination process. The key and final objective remain the growth of our current business and the generation of a new one.
    KPIs will include:
    - identification of key stakeholders | power map
    - connection with Genesys sales Leaders
    - follow-up on joint initiatives
    - opportunities co-created or influenced by Transformational Partners

    Skills / Experience
  • Understanding of Transformational Partners Operating Model, Services, Strategies, and processes.
  • Understanding of business consulting cycles and language.
  • Strong consulting culture, mindset, and background.
  • Standing and ability to influence complex organizations.
  • Understanding of consulting firm's future and evolution.
  • Understanding of key strengths and challenges of the “As A Service” model.
  • Experience in management of multi-cultural | multi-countries environment.
  • Understanding of technology evolution | market trends.
  • Strong communication skills at all levels and the ability to work well with other organizations in a multi-cultural team environment.
  • Ability to balance between long-term and short-term plans and understanding of the balance between strategic and opportunistic objectives.
  • Ability to work independently and demonstrate seniority under pressure and ambiguity
  • Strong change management attitude and skills.
  • Flexibility in working schedule.
  • Minimum of 4-5 years of experience in consulting.
  • Excellent written and verbal communication skills.



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.


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