Financial Services Vertical Leader – Singapore

210000JY Requisition #

Financial Services Vertical Leader – Singapore

We are looking for a talented and driven Financial Services Vertical Leader recognised for their strong expertise in subject matter issues within the Financial Services Industry (FSI) sector. In this role, you are responsible for expanding Genesys’ market-leading position in Customer Experience (CX) solutions, across Digital, AI and Cloud-based technologies.

In this role you will help organisations transform customer and employee engagement through specific industry applications delivered by Genesys and its partner eco-system.

You will be part of the Global Sales Verticals team, structured by Industry sectors (Financial Services, Retail, Insurance and Healthcare) to provide insight and guidance in relation to strategic planning, conceptual development, and business case development in order to create value for our clients, whilst driving commercial outcomes for Genesys in the form of new customer growth and sales revenue targets.

You will identify key decision-makers and influencers with target prospects and execute sales strategy by collaborating within the FSI sector, as well as cross-functional teams such as client services, product management, operations, technology, and legal to optimize engagements within clients.

What You’ll Do:

In this role, the primary responsibilities will include (but are not limited to):

  • Your mission is to accelerate the customer journey to Experience as a Service by:
    • Holding peer-level relationships with C-Level executives in the targeted vertical.
    • Prioritizing critical customer outcomes with industry-wide relevance and Genesys bookings impact.
    • Partnering with Industry Architects to design a solution: commercial, financial & technical.
    • Building the value case for that solution and driving customer alignment.
    • Designing proof of concepts and sales conversions with Account Executives & extended teams.
    • Capturing, packaging, and sharing thought leadership.
    • Recommending & advocating for product & ecosystem development to support engagements; and
    • Working as part of OneGenesys to drive findings & opportunities into the company.
  • The successful candidate will naturally become a focal point for driving Industry-specific value across the company, led by customer advocacy, and will proactively interlock with those teams.
  • Maintaining a pipeline of pursuits, qualifying opportunities, and forecasting bookings in alignment with AEs
  • “Showing up differently” with customers. Engaging in peer-level discussions about their business outcomes and their deliverables in the language of their industry
  • Translating customer-specific business challenges to industry context, competitive business advantage and broader Genesys opportunity
  • Proactively developing points of view, brainstorming potential engagements & and developing insertion plans for targeted accounts in partnership with Account Executives and PODs.
  • Positioning and executing engagements that prove in value of Genesys solutions.
  • Articulating and customizing global best practices, industry trends & benchmarks to deliver strategic presentations, advise and influence. Scale that knowledge through Genesys & Genesys partners:
    • Maintain updated points of view on industry trends and opportunities
    • Sales enablement artifacts to scale down market, different geographies, etc.
    • Bring Voice of the customer as valid feedback for all functions: account team, product development, strategy, etc.
  • Becoming an industry focal point for the company via informal guidance, thought leadership presentations, product demos, business workshops, and strategic discussions to drive awareness and adoption of solutions
  • Maintaining industry expertise to support these peer-to-peer relationships with customer leadership & decision makers including a vision for “the art of the possible” along the Experience as a Service journey
  • Being influential in industry specific forums/tradeshows/institutions to gain industry recognition & credibility

You’ve been there and done this…

  • 10+ years of relevant experience as a consultative seller and/or direct practitioner with demonstrated expertise in the in the targeted vertical market. Participation in relevant industry associations is a strong positive.
  • Experience building and retaining strong customer relationships, with proven CXO engagement skills
  • Passion for creating holistic solutions to unstructured business problems, including technology, operational, financial, and commercial architecture elements
  • Proven track record of earning cross-functional support for those solutions with strong storylines, targeted influence plans and quantified business cases
  • Foresight and creativity to envision “art of the possible” implications by integrating a diverse portfolio of perspectives, data and inferences.
  • Experience in diverse technology landscape, process/technology integration issues, customer design management, and/or service design thinking. Familiarity with Genesys technologies, especially emerging solutions (e.g., Digital, AI), strongly preferred
  • Executive presence demonstrated by excellent and energetic public speaking skills across scenarios (e.g., customer 1-on-1, 1-to-Many Events, executive briefings, etc.).
  • Broad business acumen that “connects the dots” for the customer & Genesys. For example sales intuition, channel implications, marketing opportunities, etc.
  • Positive, Motivated, Self-starter with a can-do attitude and a strong sense of ownership over their engagements. Willingness to do the heavy lifting to get to a better result more quickly. Enthusiastic collaborator.


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.

About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. #LI-JM1

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Singapore

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