📁
Research and Development
📅
190000BK Requisition #

Great customer experiences start with Genesys.  We believe that artificial intelligence is the cornerstone of creating better customer experiences between businesses and their clients, and we are leading the way.  As we continue to grow, we are looking for an experienced Full Stack Developer to help take our Predictive Routing team to the next level. Predictive Routing helps determine the best possible match between waiting calls and available agents and then route the calls accordingly.

 

We are seeking well-rounded Software Engineers with strong programming skills.  Working in a highly collaborative, Agile team environment, our teams are full-stack, with capabilities to deliver elastically scalable features across Front-End, Business Logic, Eventing and Storage layers. Genesys Software Engineers think through implementation details of scalability, security and usability.

 

Key Responsibilities:

  • Assist in the design and implementation of major features within our AI Platform.
  • Bring features all the way through the Design, Beta, Generally Available, Maintain cycle.
  • Understand the overall architecture of the system.
  • Enhance overall team velocity.
  • Apply process appropriately for test automation, data security, traceability and information sharing

Minimum Requirements:

  • Degree in Computer Science, Software Engineering, or related disciplines.
  • MSc in these disciplines a plus.
  • You have a passion for delivering high quality code
  • You have delivered enterprise grade applications in either Python, Java or Javascript
  • You have hands-on experience in test automation applications like J-Meter, Selenium
  • 3+ years of experience in software programming
  • You are curious, self-motivated, embrace collaborative team-work, ask the right questions, enjoy learning new technologies

Desirable Skills:


We expect you to have experience with some of the following technologies and are willing to learn the rest:

  • Software algorithms, data structures and performance at scale.
  • REST APIs
  • Distributed Systems and Micro-Services
  • AWS
  • Machine Learning
  • MongoDB, Kafka
  • Python, Java, JavaScript
  • Docker, Git, Jenkins

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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