Full Stack NOC Engineer

Research and Development
200000UF Requisition #

Job Summary:

The Full Stack NOC Engineer Integration & Automation Developer will consult/analyze and deliver on complex assignments/projects for their assigned area(s) of application development responsibility. This role will also act as a resource and develop complex innovative business solutions by creating new applications, modifying existing applications and providing post production support. This role will deliver solutions following the Agile Scrum methodology.


Key Responsibilities:

Major Responsibilities/Activities:

  • Analyzes complex systems integration and automation specifications of existing cloud services, systems, and applications to determine use cases for delivering value for Genesys Customers.
  • Designs, codes, debugs, integrates, tests, and documents complex integration and automation solutions for cloud systems. Assist with Unit, Integration, and Automated testing where applicable.
  • Perform test-driven development best practices to ensure adequate test coverage of all solutions.
  • Assist with unit, integration, and automated testing where applicable
  • Build continuous integration/continuous delivery services with Jenkins and GitHub integration
  • Partners with Agile Product Owner, Scrum Master, and internal stakeholders to ensure that systems are designed, developed and implemented from a Customer value and business point of view
  • Estimating Scrum story points from complex user stories derived from technical specifications and business requirements/acceptance criteria
  • Consults and/or participates in the requirements gathering, design and frequent iterative user acceptance feedback loops to ensure the development of quality solutions
  • Provides innovative solutions for integrating applications, Windows systems, Linux systems, and databases in a multi-cloud context private cloud datacenters, Azure, AWS, and Google Cloud Platform.
  • Collaborates with other Dev resources and Scrum Master to integrate data from upstream systems (JIRA, Salesforce, NetSuite, Oracle, etc.) to ServiceNow
  • Interested in researching, implementing and maintaining emerging tech (containers, serverless, chatbots, ML, AI, etc.) when appropriate.

Minimum Requirements:

  • Bachelor’s degree in Computer Science or related discipline, or equivalent in work experience
  • Very good written and spoken English, interpersonal skills, technical documentation is required
  • Ability to follow leadership’s vision given multiple viable paths when faced with technical challenges
  • Experience with Java, JSP, or .NET, and knowledge of object-oriented design principles
  • Must have JavaScript experience (especially AngularJS) or be willing to learn very quickly
  • Must be proficient with REST/SOAP API integrations and JSON, XML, YAML parsing and manipulation
  • Must have experience with CI/CD pipeline toolchains (Jenkins, Git, GitHub, Bitbucket, etc.)
  • Web Dev experience required (HTML, CSS, XSLT)
  • Automation Scripting experience (PowerShell, Ruby, Python, Chef, Bash)
  • Completion of ServiceNow Admin and Application Developer courses is highly desired
  • Completion of ITIL v3 is highly desired
  • Ability to collaboratively share and present

About us: Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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