Global Account Manager

1900010F Requisition #
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Are you interested in working for a 5000+ global software company, to deliver great business outcomes, doing extremely challenging and interesting job? This is the role for you.


What this role is:


The Global Account Manager

The global Account Manager is a key role in the Genesys sales organization to help drive strategic relationships with large, high potential, multi-national clients. In this role you will be a consultative sales leader, responsible for driving relationships and revenues growth from select Global Account Telefonica. You will help solve the business needs of this costumer by aligning those needs and objectives with Genesys solution(s) and resources. You will own the global sales strategy and execution/coordination for all opportunities within the account worldwide to insure a consistent, optimized customer experience across the globe.  


What this role isn’t:


It’s not a limited role. We are looking for a thoughtful leader responsible for managing all objectives and opportunities within the account from a global perspective.

Your ability to effectively communicate with internal stakeholders will drive you to succeed in collaboration with both pre and post-sales support resources at the Headquarters location and in coordination with local region sales teams outside of the home region.


What you’ll bring to the table:

You will need to be able to build relationships and proactive engagement, assisting Telefonica in maximizing the return of their investment with Genesys, protecting your Global Account and growing revenues. You will be an “ambassador” to the account and the “voice of the customer” to Genesys. Your ability to communicate with all levels within customer/prospect’s organization will be a key factor, together with your ability to develop & sustain executive level relationships with the client

Building and executing strategic account plans will drive by your significant experience within the solution sales environment


We are looking for someone with Ability to manage/multi-task multiple actions across a large international territory, creating an environment of teamwork and continuous improvement 


 Some details about what you will do:

  • Chief Account Strategist - drives development and execution of an account strategy that reflects the Global Account enterprise requirements from Genesys 
  • Has oversight responsibility for all reps calling into the account  
  • Leverages worldwide field execution teams to drive Global strategy
  • Provide expertise around particular areas of interest to discuss industry best practices and development of high level strategies
  • Coordination point person and ultimate owner for all customer initiatives and issues worldwide
  • Responsible for consistent pricing and contract terms worldwide
  • Owns Global Revenue Quota and manages “virtual” account teams
  • Reviews and Approves all solutions and pricing prior to submission

Minimum Requirements

·       5+ years previous business-to-business experience as Global Account Manager in Complex and Consultative Sales Environment

·       technical understanding of complex technical solutions and services for the contact center and customer service

·       Previous experience managing Telefonica from a global perspective

·       Multiple Pre-Sales Roles within the Software Vertical

·       International experience

·       bilingual in Spanish and fluent English

·       Available to work LATAM business hours and to travel for the 30% of the time, mainly in LATAM and Germany


Preferred skills

o   Enterprise software or contact center industry experience(s)

o   Account or Industry Specific experience

o   International business development experience(s) a plus

o   Good command of Brazilian Portuguese


About Us:


Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics

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