Human Resources
210002FL Requisition #

The Global Benefits Analyst will be a key member of Genesys’ Total Rewards team, ensuring the success of the function. With offices within EMEA, APAC & LATAM, this position will provide overall support for program development, implementation, communications, and administration. The Global Benefits Analyst will assist in ensuring benefit plans and programs are compliant with applicable laws and regulations globally.


A keen attention to detail as well as the ability to interpret complex data and draw conclusions is crucial. This individual must have the ability to juggle multiple tasks, handle sensitive information, make sound business decisions, influence business leaders, manage details, and deliver results in a fast paced and collaborative environment. 


Key Responsibilities:

  • Assist with the design, implementation and administration of global benefits including health, life, short/long term disability insurance, retirement, and ancillary benefits within the governance framework
  • Work with broker/consultant to review, benchmark and assess market competitiveness during the annual renewal process
  • Spearhead improvements of policies, procedures, and processes to ensure compliance with local laws; document and maintain those administrative procedures
  • Assist with the development of benefit education programs designed to increase engagement and enhance the value of new and existing programs
  • Support M&A activities


Minimum Requirements:

  • 3-5 years of relevant demonstrated professional experience
  • Experience with global benefits practice (EMEA, APAC & LATAM)
  • Strong organizational skills with demonstrated ability to multi-task and set priorities within tight timelines and high client expectations
  • Demonstrated sophisticated problem-solving, analytical and modeling skills
  • Working knowledge of technology solutions, including automated tools and familiarity with HRMS systems



  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments


See more Genesys benefits information at https://mygenesysbenefits.com/   #LI-DJ1


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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