220001P8 Requisition #

The Senior Account Executive, Channel position that is focused upon creating and driving partnerships with global business & IT consulting firms that create demand and influence the adoption of Genesys by our common customers and prospects. As the leader of the business partnership between Genesys and a specific set of named global business consulting firms (e.g. Accenture), the Senior Account Executive, Channel is responsible for developing, maintaining and executing a global business plan.


The business plan will be measured against key metrics such as annual revenue targets by named Partners and the quantity of net new deals sourced by Partners. In addition, the plan will outline business development activities that can positively influence local enterprise and commercial segment customers to select Genesys as their CX platform. The multiyear plan will define the strategy & actions that will drive revenue growth for Genesys solutions through the go-to-market initiatives and uniquely branded partner solution offerings.


As the senior representative for Genesys the Senior Account Executive, Channel will lead all aspects of relationship management between the partner and Genesys executives. This will include creating relationship plans to ensure executive sponsors are established within both organizations and that regular and relevant contact is performed in each region of the world to review business performance of the partnership.


As the leader of the overall business relationship for their named global transformation partners, the Senior Account Executive, Channel will work with a virtual team of North American partner managers, as well as Account Executives (AE) whose end user customers would be engaging with the business consulting firms to advise them through their digital transformation projects. This will require some travel in order to participate in face to face activities necessary to produce and drive a global agenda and achieve global results from the partnerships.


Position Metrics



  • Creation of a joint business plan that defines joint ownership of each go-to-market initiative with key sponsors from within the transformation partners as well as relevant individuals from within Genesys functional groups. Quarterly review of the plan with milestone metrics achieved or resolution plan developed.
  • Annual Revenue Target
  • Quantity of Deal Registrations Target
  • Executive Relationship plan created with assigned sponsors and regular meetings achieved each period.
  • Marketing and enablement plan created in support of go-to-market initiatives and uniquely branded partner solution offerings.
  • Capture and document joint customer big deal wins into success stories for internal use within partner and Genesys sales organizations.
  • Continuously qualify the landscape of each major competitor’s relationship with assigned partners and develop aspects of global sales and relationship plan to increase Genesys share of wallet over competitor.
  • Provide monthly and quarterly performance reporting to meet the required input to the North American scorecard.    
  • Ability to travel up to 50%. 


  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments


See more Genesys benefits information at https://mygenesysbenefits.com/


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

Reasonable Accommodations: 

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.  


This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.  

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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