Research and Development
190001BZ Requisition #

Great customer experiences start with Genesys.  We believe that artificial intelligence is the cornerstone of creating better customer experiences between businesses and their clients, and we are leading the way.


As our AI Centre of Excellence continues to rapidly grow in Galway, we are looking for well-rounded Graduate Data Engineers to join us on this exciting and challenging journey.


You will be joining a full-stack, Agile team of diverse data scientists, data engineers, and infrastructure engineers who share a machine learning background. The Data Science group is product-focused: we use data science and machine learning to solve real-world problems and create business value for our customers. Genesys Data Engineers think through implementation details of scale, security, and user experience. We write code in Python, Scala, and Java and work with many ML frameworks (Spark ML, TensorFlow / Keras, sk-learn) and technologies, including AWS stack, Spark, Kafka, and Cassandra.)

Key Responsibilities

  • Work with customer data and internal teams to build and/or improve predictive models in a variety of customer experience use cases (predictive routing, behaviour analysis, etc.)
  • Understand the drivers of model performance and tune models to demonstrate business value to customers.
  • Use a variety of methods to understand and estimate improvement in KPIs. 
  • Build new algorithms, designs and enhancements to existing systems to optimize for high speed, low latency predictions and value generation across Genesys products.

Minimum Qualifications:

  • Hons 2.1 Degree or higher in Computer Science, Applied Mathematics, Statistics or related disciplines.
  • MSc in these disciplines a plus.
  • You are a strong programmer and know how to write high-quality, scalable code in Python, Scala, or Java.
  • Less than 2 years of experience data related domain.
  • You want to work and grow in a dynamic, Agile team environment.

Required skills:

  • Hands-on approach to Data Science.
  • Understanding of software algorithms, data structures, and systems.
  • Ability to produce models that improve KPI based on large, raw datasets.
  • Good knowledge of Python and common ML packages.
  • Awareness of AWS.
  • Good knowledge of statistics.
  • Basic data visualization skills.
  • Basic knowledge of SQL. 
  • Ability to work within multi-cultural, distributed team.

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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