Human Resources
2000015E Requisition #

Are you passionate to work for an innovative international dynamic company? Do you have great ideas and want to see them put into action? This opportunity is for you!


What the role is

As an HR Generalist, you will support the communication and implementation of all human resources activities across the EMEA region. You will have administrative and strategic responsibilities, planning and administering important procedures and policies.


You will collaborate closely with the EMEA HR team, reporting directly to the Human Resources Vice President EMEA.



What the role isn’t

This is not a static role. Your spirit of action will drive you to participate in HR projects in support of the global and regional HR goals, also joining special cross-functional initiatives. You will have a passion for efficiency and continuous process and policy improvement. Your ability to adopt a problem-solving mindset will make it simple and easy. You will bring your passion for generating ideas related to people, systems, processes, data and transactions.


What you’ll bring to the table: 

Attention to detail, customer service, ability to multitask with an innovative mindset in conjunction with a sense of creativity will drive you to succeed in the Genesys fast-paced and dynamic environment. You will bring in a high level of confidentiality.


Some details about what you will do:

  • Assist in developing and executing personnel procedures and policies, providing guidance and interpretation for the HR business
  • Ensure legal compliance applicable to employment laws, and update policies and/or procedures as required
  • Participate in the development of HR objectives and systems, including metrics, queries, and standard reports for ongoing company requirements
  • Maintain organizational staffing reports including but not limited to org charts, employment data reports, compliance reports and employee relation reports
  • Create, maintain and regularly audit personnel files and HRIS database records generating reports, ensuring accuracy, consistency and compliance.
  • Responsible for daily HR administration including data entry, maintaining accurate HR records in the HRIS system
  • Partner with the EMEA HR team on Diversity and Inclusion efforts and support 


 Minimum Requirements:

  • 5 + years of successful experience in human resources in EMEA, within an international company
  • Diploma/Degree or equivalent work experience
  • Understanding of general human resources policies and procedures
  • In-depth knowledge of all major categories of employment types relationship, including employee relations, safety and work environment, statistical analysis, (workers compensation and benefits will be considered a plus).
  • Excellent communication and people skills
  • Knowledge of employment laws 
  • HRIS system experience
  • Confidentiality – understanding and respecting the requirements that come with this position


Desirable and preferred Skills:

  • Organized, detail-oriented and resourceful
  • Experience with prioritization, multi-tasking and problem solving
  • Customer service focused  
  • Excellent English, multi-language candidates preferred


About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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