Human Resources
190000X7 Requisition #
894 Total Views

Position:      HR Systems Specialist

Location:     Manila, Philippines
Summary of the Position

Reporting to the Sr. HRIS Analyst, you will be responsible for data integrity, people data maintenance and have an eye for details. You will work with cross functional stakeholders and play a pivotal role in supporting our global HR Partners.


The role will have exposure to hands-on day-to-day HR system data entry related to employment lifecycle, data integrity and maintenance, reporting and auditing.


Key Responsibilities Including But Not Limited To

  • Take ownership of HR Partner inquiries via the ticketing system and ensuring that each ticket is accepted and resolved with a high degree of customer focus.
  • Meet setup SLA and KPI
  • Ensure data entry is complete and accurate
  • Be part of a team that actively seeks customer feedback to improve levels of service.
  • Act as first level support for Oracle HCM and Taleo (TEE). Fields questions and makes updates and corrections in the systems as necessary.
  • Confirms accuracy and integrity of all data entered, maintains data in HRIS                                                                            systems and databases and assures information is available on a timely basis.
  • Ensures necessary follow up and escalates to the HRIS team for level 2 support.
  • Managing background check process

Knowledge, skills and abilities

  • Experience of working in a transactional / process-based environment
  • Knowledge of HRIS systems such as Oracle, Taleo, Ticketing Systems
  • Knowledge of database maintenance basic concepts.
  • Skill in performing accurate data entry. 
  • Skill in both verbal and written communication. 
  • Skill in problem solving and decision making. 
  • Ability to demonstrate close attention to detail
  • Ability to handle confidential information with integrity and discretion
  • Ability to work in a fast-paced, dynamic work environment
  • Ability to support an international team at different locations and belonging to different cultures
  • Ability to work in changing environment

Basic Qualifications

  • Bachelor’s Degree Graduate  
  • 3-5 years of experience in HRIS data entry
  • Proven experience as an HR assistant, staff assistant or relevant human resources/administrative position
  • Strong MS Office background
About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.  

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.

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