1900012X Requisition #

Job Title: Production Services Engineer, PureConnect Cloud Implementation Services

Job Summary

The Engineer, PureConnect Cloud Implementation Services is responsible for deploying and maintaining complex environments in private and public clouds. The Engineer is an expert in Genesys applications and cloud infrastructure, and works as part of a cross-functional team to deliver quality solutions using and developing advanced processes, platforms and tooling.


Major Responsibilities/Activities:


The Engineer, PureConnect Cloud Implementation Services role's key areas of focus include: 

  • Deploy PureConnect Cloud offerings by utilizing a variety of platforms and tooling, while adhering to industry best practices
  • Install, configure and support Genesys applications and integrations in the cloud infrastructure
  • Provision new customer environments in private and public clouds
  • Work service requests, incidents and project tasks using workflows in ServiceNow
  • Work with Development and Architecture teams using DevOps practices to create and operationalize cloud capable solutions
  • Use common scripting languages and available API's to automate repeatable tasks
  • Perform project work within an Agile/Scrum framework
  • Communicate and coordinate technical activities with Operations, Care and Professional Services teams
  • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
  • Continually enhance technical and professional skills through internal knowledge transfer and training
  • Bachelor’s degree and a minimum of 3-4 years of related experience or equivalent work experience
  • Two years’ experience implementing or supporting complex software applications in Enterprise customer environments
  • Extensive knowledge of Windows server operating systems and features such as DNS Server, Active Directory, Group   Policy and Remote Desktop Services
  • Basic knowledge of Linux operating systems and administration
  • Scripting experience using languages such as PowerShell or JavaScript preferred knowledge of TCP/IP-based networking including routers, switches, network topologies, etc.
  • Familiarity with VOIP including the SIP protocol
  • Knowledge of System Center, and Hyper-V or VMWare for VM deployment and management
  • Experience deploying web applications using IIS, NGINX or similar
    Knowledge of ITIL practices and ServiceNow
  • Exposure to the OpenStack platform, AWS and Microsoft Azure is a plus
  • Proven ability to communicate effectively and meet deadlines

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.


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