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IT
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1900012X Requisition #

Job Title: Production Services Engineer, PureConnect Cloud Implementation Services

 
 
 
Job Summary

The Engineer, PureConnect Cloud Implementation Services is responsible for deploying and maintaining complex environments in private and public clouds. The Engineer is an expert in Genesys applications and cloud infrastructure, and works as part of a cross-functional team to deliver quality solutions using and developing advanced processes, platforms and tooling.

 
 
 

Major Responsibilities/Activities:

 

The Engineer, PureConnect Cloud Implementation Services role's key areas of focus include: 

  • Deploy PureConnect Cloud offerings by utilizing a variety of platforms and tooling, while adhering to industry best practices
  • Install, configure and support Genesys applications and integrations in the cloud infrastructure
  • Provision new customer environments in private and public clouds
  • Work service requests, incidents and project tasks using workflows in ServiceNow
  • Work with Development and Architecture teams using DevOps practices to create and operationalize cloud capable solutions
  • Use common scripting languages and available API's to automate repeatable tasks
  • Perform project work within an Agile/Scrum framework
  • Communicate and coordinate technical activities with Operations, Care and Professional Services teams
  • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
  • Continually enhance technical and professional skills through internal knowledge transfer and training
 
 
Qualifications/Skills:
 
  • Bachelor’s degree and a minimum of 3-4 years of related experience or equivalent work experience
  • Two years’ experience implementing or supporting complex software applications in Enterprise customer environments
  • Extensive knowledge of Windows server operating systems and features such as DNS Server, Active Directory, Group   Policy and Remote Desktop Services
  • Basic knowledge of Linux operating systems and administration
  • Scripting experience using languages such as PowerShell or JavaScript preferred knowledge of TCP/IP-based networking including routers, switches, network topologies, etc.
  • Familiarity with VOIP including the SIP protocol
  • Knowledge of System Center, and Hyper-V or VMWare for VM deployment and management
  • Experience deploying web applications using IIS, NGINX or similar
    Knowledge of ITIL practices and ServiceNow
  • Exposure to the OpenStack platform, AWS and Microsoft Azure is a plus
  • Proven ability to communicate effectively and meet deadlines
 
 
About Us:
  
 

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. 

 
 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.



 
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