190001EK Requisition #

Position:      Information Systems Administrator

Location:     Manila, Philippines

Genesys is currently searching for an IT Support/Systems Administrator to join our team. This is a rare opportunity for an individual who is able to build relationships and gain trust with the business while managing helpdesk and support requests, including tier 2 level troubleshooting of hardware, software applications, operating systems and network connectivity. Genesys is currently establishing offices in Manila. We are partnering with a local business during this time for the hiring process. 

Key Responsibilities:
  • The successful candidate will be responsible for supporting and maintaining the desktop computing environment for the company’s offices in Manila and for remote users across the region.
  • This includes troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.
  • The successful candidate will provide hands-on desk-side support assistance and be responsible for client computing devices through all phases in the hardware and software lifecycle (e.g., deployment, operations/support and retirement of devices).
  • This position will also perform majority of the mentioned tasks while providing a high level of customer service to the users which also includes executive support.
Desirable Skills:
  • Tier 2 technical escalation point for the Helpdesk Team for issues that cannot be resolved via phone or remote access
  • Perform installations, maintenance and repair work on production client computing hardware or software that supports the business
  • Enforce corporate security standards and industry best practices for the desktop computing environment
  • Manage work requests via a Helpdesk ticketing system and create documentation for support processes and workflow
  • Investigate and recommend hardware & software solutions & upgrades based on evolving business challenges
  • Provide periodic training or New Hire Orientation as required
  • Manage and maintain hardware and software inventory
  • Perform after hours or on-call work as necessary
  • Routine administration and housekeeping tasks
  • Supporting and troubleshooting users with mobile devices iPhone and Android
Minimum Requirements:
  • Minimum 4 years of experience with troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.
  • Strong customer service focus and interpersonal skills is a must
  • Excellent communication skills, both written and verbal, with the ability to create rapport with clients, delivering a high level of customer service
  • Communicate effectively face to face and in writing with people at various levels in an organization
  • Able to work under own initiative with limited guidance being required in own area of knowledge
  • Demonstrated aptitude for continuous learning and innovative thinking.
  • Able to work with peers on a global scale
  • Proficiency with Windows OS is required
  • Experience supporting mobile devices is preferred (i.e., tablets, smart phones, soft phones, etc.)
  • A+ or Microsoft certification preferred
  • Experience with Mac and Linux OS is preferred
  • ITIL foundation certification - Preferred
About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via 
www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.

Job Location
Manila, Philippines
Position Type



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