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Sales
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210002JU Requisition #

Innovation Specialist – Strategic Initiatives

Genesys seeks sales-focused Technical Innovation lead for the NA region, including the US and Canada.  The position can be remote, and the successful candidate should reside within the NA region. 

Within this position the successful candidate will work on a high performing team of sales specialists and innovation leads to position the Genesys Contact Centers solutions across the Enterprise, Commercial and Mid-Market business segments. Competitive experience is recommended along with the ability to interactively engage customers remotely and highlight Genesys solutions through remote and on-site demonstrations.   This role is a consultative role focusing on understanding how companies are using their current technologies, how they can transform their business, with the focus on showing the value of the Genesys Contact Center to drive the customers’ business’ goals and drive exceptional customer experiences.

This position will partner closely with Account Executives, Solution Consultants, Marketing and our Partners to deliver the Genesys Strategy with focus on strategic initiatives.  The successful candidate will be responsible for maintaining and learning up-to-date knowledge on relevant competitive solutions, products and services.

This position will provide technical leadership and sales support for sales opportunities with a strong focus on strategic initiatives.  The successful candidate must perform technical presentations, solution demonstrations and competitive positioning for customers, partners and prospects.   The candidate will provide technology and solution leadership, enable other Sales teams and provide consultative support for the Contact Center Solutions Genesys offers as well as the differentiators from other market players.

Minimum Qualifications

  • Excellent written and verbal communication, listening, and strong presentation skills.
  • Ability to work independently and, as a direct or virtual team member to successfully achieve sales objectives.
  • Demonstrated technical and competitive knowledge, and consultative skills specific to Cisco, Avaya, Aspect and/or other competitive Contact Center Solutions
  • Strong problem-solving skills ability to assess a problem and determine an effective course of action.
  • Demonstrated ability to use collaboration tools (Conference calls, Video calls, Collaborative whiteboard solutions), in a sales environment.

Educational Background

  • Successful completion of 4-year degree
  • Master’s Degree desirable
  • Recommended 7+ years-related experience in the Contact Center space. Key Competitive insights a plus.
  • Pre-Sales experience required

 

Benefits 

  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments

 

See more Genesys benefits information at  https://mygenesysbenefits.com/

 

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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