Integration Developer/Support Analyst

210000MU Requisition #


  • Certified Dell Boomi Associate Developer preferred
  • Overall, around 5 years of development & Support experience, preferably in the end-user environment
  • 3 or more years of experience in BOOMI Integrations development and support
  • Experience in developing processes as per requirement using different connectors, set properties, Decision shape, Branch, Try/catch shape, Data Process, Document cache, return document.
  • Experience on Dell Boomi Connectors like Disk, Database, Mail, FTP, SFTP, Salesforce, Atmosphere API, SAP, Web services Listener, HTTP Client, and SOAP Client other Connectors
  • Experience in utilizing Web Service platform elements such as SOAP, XML, Flat files, and REST web services preferred.
  • Experience in troubleshooting integration issues and resolve it on timely manner.
  • Strong ability to interact with end users directly & provide timely solutions to the support issues.
  • Involved in end-to-end testing of integration in Order Management domain
  • Strong communication and interpersonal skill
  • Self-motivated and able to work seamlessly with team across functions, regions and domains.
  • Order to cash domain knowledge is preferred.
  • Willing to work in shifts, if needed
  • Bachelor's degree or master’s degree in Computer Science, or equivalent experience.

Primary Responsibilities:

  • Daily monitoring of the existing process and take necessary actions during failures.
  • Perform global support activities covering both US and India business and other IT users.
  • Participate in Functional and Performance testing
  • Trouble shoot support issues working with Support Lead and developers
  • Perform development using Dell Boomi Technology
  • Willing to work in shifts, if needed

Covid 19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.

About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, disability, veteran status, and other protected characteristics.

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