Lead Certification Exam Developer

Training and Education
200001AY Requisition #

Job Summary:

The Lead Certification Exam Developer is responsible for developing certification exams and badging paths for various Genesys products. The ideal candidate will have the ability to understand Genesys products quickly and possess excellent writing, communication, and interpersonal skills.


Key Responsibilities:

  • Define certification/badging paths
  • Transform job task analysis into test blueprint
  • Define exam topics and objectives
  • Create exam questions based on topic criticality
  • Review/validate questions created by SMEs
  • Determine a legally defensible passing score
  • Create exam study guides
  • Manage exam maintenance and updates


  • Sharp learning ability to master Genesys products quickly with minimal guidance and support
  • Excellent written and verbal communication and interpersonal skills
  • Proficiency in Microsoft Office applications
  • Excellent proof-reading and reviewing skills
  • Excellent time management skills
  • Ability to analyze situations and respond quickly
  • Ability to collaborate with multiple stakeholders and subject matter experts
  • High degree of detail and excellent organizational skills
  • Excellent problem-solving and decision-making skills
  • Flexibility to work in different shifts and/or extended hours as needed


About us: Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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