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Professional Services
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220001LB Requisition #

 

 

Pointillist is an award-winning customer journey management platform that enables enterprises to measure, monitor, and orchestrate frictionless and personalized customer journeys. The Pointillist Product team is a place where you can make bold moves, innovate, and transform. We are a fast-moving startup within a global company that embraces collaboration and empathy.

 

We are looking for a Lead Data Engineer to accelerate and lead the data ingestion process to enable Pointillist users to leverage customer journey analytics and transform customer-centric experiences. Our data ingestion process is personalized, efficient, and agile. At Pointillist, the Data Integration & Insights team goes beyond simply ingesting data. It is about becoming an extension of our customer’s business—closely understanding their challenges and aspirations, as you work together with their data SMEs and business owners to make data and business value recommendations. Internally, you will collaborate with different teams and across departments interacting with DevOps, Engineering, Product, Sales, and Marketing.

 

In this role you will :

  • Lead a team of data engineers to successfully onboard client data, from data discovery through production deployment
  • Partner closely with other cross-functional team members to translate business needs and product capabilities into successful integrations
  • Communicate team needs and statuses of projects to stakeholders both internal and external
  • Grow and develop your team as we deliver at a greater scale
  • Understand client data and how it can be used in our product to show a customer’s journeys and experiences
  • Improve our processes and tools to ingest massive data volumes into the Pointillist platform
  • Become a subject matter expert on Pointillist's customer journey analytics platform and integration capabilities, influencing the Pointillist product roadmap with your advocacy for customer’s needs

 

You have:

  • 7+ years of work experience, in software development or data-focused role
  • Success managing client-facing, technical teams to on-time deployments
  • Excellent communication, delegation, and time-management skills
  • Experience working with large amounts of data (wrangling & analytics)
  • Experience with creating and consuming complex time series data is a plus
  • Bachelor’s degree in a related major: Computer Science, Software Engineering, MIS, Mathematics, or other relevant experience
  • Excellent English written and verbal skills required; additional French and/or German language skills preferred

 

Others describe you as:

  • An influencer: you can spot opportunities and influence the larger team to get behind big ideas
  • A self-starter: You have a positive, can-do attitude and sense of urgency to bring projects to closure promptly
  • Client-focused: Having a passion for understanding client needs, with genuine love to solve customer-centric problems for a large organization
  • Agile: You thrive in fast-paced environments, are adaptable to change, and are undaunted by deadlines
  • Metric-driven: You use facts and data to understand what works, make decisions, and maximize results

 

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.


Reasonable Accommodations: 

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.  

 

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.  


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.


Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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